Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. |Feature |How / when used | |Transfer of calls. |This feature allows
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ORGANIZATIONS CUSTOMER RELATIONSHIP MANAGEMENT HELPS CHASE CARD SERVICES MANAGE CUSTOMER CALLS If you have a credit card‚ there’s a good chance that it is from Chase. Chase Card Services is the division of JP Morgan Chase which specializes in credit cards‚ offering a vast array of credit card products such as the Chase Rewards Platinum Visa card. As one of the [argest credit card issuers in the United States‚ the company fields a correspondingly large amount of calls from people seeking customer service
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and negative impact of dialogue transforming in organisational cultures. The role of dialogue is to spread common values meanings that company wants its employees to follow all the employees should express their own interest. Organisational culture guides the behaviour of all employees in the organisation and also determines the things should be done. Each organisation has its own culture‚ which the employees have to follow and achieve high goals. The purpose of dialogue is creating understanding
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about something that can be positive or negative. The main components of attitude are affect‚ behaviour and cognition. These three components are interlinked together as when a person has an opinion in something (cognition)‚ it influence his emotional thinking (affect) and hence‚ led to behavioral consequences. Cognition is when a person considers something in order to judge its value‚ quality‚ importance‚ extent‚ or condition of the character which in turn‚ forms his belief about it. Peter trusted
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Goal‚ Goals‚ Goals‚ Darrah White 07/28/2013 1. What steps does your textbook’s author recommend for achieving your short term goals? The textbook’s author recommends achieving short term goals should have two steps. First identify your short term goals‚ decide each goals importance at this current time‚ then pick the goal that is most crucial to achieve at this time. Secondly‚ list all the necessary steps it will take to achieve this goal‚ then determine
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MGT210 - Organisational Behaviour Assessment 1B Written Account of Organisational Observation Submitted By: Ambarish Bilas Pant Student ID: 11487208 Date: 30th August 2013 Jacksons on George (JOG) is one of the most exciting and vibrant bar at the gateway of The Rocks and Circular Quay. It features five bars across four levels and exceptional food‚ wine‚ beer and delicious cocktails. It opens around the clock‚ seven days a week. The exceptional food offered in the menu is a tasty
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=> Service Products: - The ability of a firm to design service product is based on how they effectively address and consolidate their core products‚ supplementary services‚ and delivery actions. A- Core Products Core products are the set of attributes and values that customers are waiting to receive from a specific company‚ also those products represents the solutions of problems faced by customers and users that can satisfy their needs. The core product in the Education industry is the
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The term organisational culture means many different things to many different people. Hofstede et al. (1990‚ p. 286) states that there is no consensus about the definition of organisational culture. In this essay‚ organisational culture will be discussed‚ focusing on defining and exploring it and how it impacts organisations. The essay will initially explore and discuss the constructs of organisational culture including the founder’s influence‚ the selection and socialisation processes that arise
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effectively. Specifically‚ OB focuses on how to improve productivity‚ reduce absenteeism and turnover‚ and increase employee citizenship and job satisfaction. We all hold generalizations about the behavior of people. Some of our generalizations may provide valid insights into human behavior‚ but many are erroneous. Organizational behavior uses systematic study to improve predictions of behavior that would be made from intuition alone. Yet‚ because people are different‚ we need to look at OB in
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REPORT ON ORGANISATIONAL STUDY AT FERTILISERS AND CHEMICALS TRAVANCORE Ltd. Vivek Menon (Reg. No: 85270050) Under the Guidance of Dr. Sarada S Reader Submitted in partial fulfillment of the requirement for the award of the degree of MASTER OF BUSINESS ADMINISTRATION to the Cochin University of Science and technology School Of Management Studies Kochi-682022‚ Kerala‚ India Year-2008 CERTIFICATE This is to certify that this REPORT ON ORGAINSATIONAL STUDY AT FERTILISERS
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