and ethical company, operating responsibly and providing services which enable a more sustainable society for its customers.
In 2009, the strategy was simplified and reviewed to further emphasize focus on creating sustainable societies. It sets three clear goals to become a leading...
, learners must describe at leasttwo methods of reviewing customerservice. To achieve 4.1, learners must explain one purpose of minutes as an accurate record of discussions. To achieve 4.2, learners must describe at leasttwo legal and organisational requirements that may apply to minute taking. To...
they may be focusing on adding or changing the use of two of the techniques, such as introducing Gantt charts or project reviews. For AC3.1, learners need to include at leasttwo aspects of developing work plans, for example determining roles and prioritising workloads, and link these to...
line managers contribute
to the achievement of organisationalgoals?
Louise Wheeler, Insight Oxford Ltd, PO Box 1122, Oxford OX3 8YS
Provision of excellent customerservice is critical to the success of organisations relying on sales and...
selling healthcare devices worldwide which improve patient care and outcomes”. Their missions relate the organisational purpose with the value they generate and capture. It shapes customers' understanding of why they should work with the organization. Besides, it also gives employees direction...
surveys. Work with a partner and give at least five examples of questions you could ask to evaluate an new staff member induction system.
Key Points- Section 3
When evaluating HR services it is important to consider that you must: • Survey clients to determine level of satisfaction...
innovation and therefore may not be conducive to fostering an innovative culture within the organisation.
Organisational structures that may have worked well in the past are not suitable when an organisation’s goal is to be innovative and creative. Bureaucracy generally...
Ethics & professional responsibility.
Limited by budget, time, resources
Clear objective or goalCustomer focused.
Ad hoc & temporary
Building blocks of organisational strategy
logistics service providers can help give the firm a disinct competitive advanatge in speed to the customer, realiability, availability, or other customerservice factors.
2.3.1 Logistics Costs
The power of logistics in acheieving an organisation’s customerservicegoals and supporting customer...
/ SOLUTIONS cos.
these organization are visible and can be seen in types like
Different structures can be combined together. When one has two parallel
structure contains all the necessary resources and functions within it. Divisions can be categorized from different points of view. One might make distinctions on a geographical basis (a US division and an EU division, for example) or on product/service basis (different products for different customers...
evidence should focus on at least
three distinct types of food service businesses and identify the staff organisation and service methods within
each. At leasttwo of the businesses should be of roughly similar scale in terms of numbers of staff and
M1 requires learners to compare two of the...
minimising the time required to complete the order.
Make-to-stock: Products and services are made in anticipation of demand. Operations issues: Forecasting future demand and maintaining inventory levels that meet customerservicegoals.
Assemble to order: Products and services are produced in...
location plus it may be useful for the customer complaints and suggestions to make service better and useful.
* Anonymous . (2011) Organizational Culture.[Online] Available from: http://en.wikipedia.org/wiki/Organizational_culture [Accessed 25-12-2012]
* Niall Strickland...
very difficult to maximise service quality by standardising service outputs (the goal of manufacturing efficiency). Attempts at this fail when the customer is co-producer of the service episode.
• Pursuit of this strategy threatens repeat business, and prevents a company from selling more...
organizational commitment but they all agree that it refers to a psychological state, which can be described as the bond or the attachment between an employee and their organization. McShane and Travaglione (2007:119) give the following definition: “Organisational commitment refers to the employee’s emotional...
risk and can make the difference between success and failure.
A properly implemented and effective business management system identifies and manages organisational risks to ensure that:
• the organisation consistently delivers the products and services that customers want, when they want them...
Module 1 – Principles of Mngt.
Achieving Organizational Objectives. (a) Organisations are usually more successful when their activities are guided by challenging, yet achievable, objectives. Organisationalgoals should be SMART i.e. • • • • • Specific Measurable...
The strategy sets forth the plan of action while the structure is critical in ensuring that the desired goals are met effectively. The desired goals can only be met effectively whencustomers’ satisfaction is ensured.
With the help of the organizational structure, the worker/employee can...
criteria, wherever possible, it is recommended that learners use
examples from their own experience or from real-life organisations.
For AC1.1, learners need to explain twoorganisational models which would help
achieve the organisationalgoals in the context of the scenario.
For AC1.2, learners...