Complete the table below by providing an example of poor customer service for each of the three sectors and then describe the implications of this poor customer service. Organisation type | Example of poor customer service | Implications of poor customer service | Commercial organisations(Morrisons) | I always shopped at Morrisons even after the revamp. The fresh prepared fruit had gone up from £1 to £1.25 and the ‘restaurant pizzas’ were 3 for £2: 50 the week before‚ but are now 3 for £ 3
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Organisational culture is the pattern of assumptions‚ vaules and norms shared by organisational members. The culture of an organisation can affect the operations of a company and how successful it is. Organisational culture contains four basic elements; basic assumptions which are un-said but happen‚ shared values which show what is important in the company‚ norms which the employee should follow and artefacts which show the culture of the organisation. An example of organisational culture
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Part I Industry Definition Limited-Service Eating Places Industry "Limited-Service Eating Places in the US" (NAICS 72221 and SIC 5812) is an industry that consist mainly of establishments that provide food service where customers usually order and pay for the items before eating. This industry‚ which accounts for more than one third of the entire restaurant dining industry‚ is categorized into three main segments (Bramhall). The first segment is limited service restaurants‚ which include drive
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Organisational Climate – An Indicator to Organisational Health and Performance By Berinder Singh Kullar Research Scholar – CMJ University‚ Shillong Under guidance of Dr Manjeet Kaur Kaushal CMJ University (Faculty of Management and Commerce) Introduction Organisations are distinguishable in many ways from each other in ways the employees feel‚ behave and work. The attitudes of employees vary in terms of their behavior towards their job‚ towards their co-workers‚ towards their customers
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SUBJECT OUTLINE 21875 Organisational Behaviour in Practice Course area Delivery Result type UTS: Business Autumn 2013; City Grade and marks Credit points 8cp Subject coordinator Dr Anthony Fee‚ Management Discipline Group Teaching staff Dr Anthony Fee‚ Management Discipline Group Office: City Campus Building 5‚ Level 4‚ Room D4.11. Email: anthony.fee@uts.edu.au Phone: (02) 9514 3395 (emergency only: 0466 847 707) Fax: (02) 9514 3602 Subject description As organisations are primarily
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4 Organisational cultures Introduction: defining culture The concept of culture has become increasingly significant in education during the 1990s and into the twenty-first century. This enhanced interest may be understood as an example of dissatisfaction with the limitations of those leadership and man- agement models which stress the structural and technical aspects of schools and colleges. The focus on the intangible world of values and attitudes is a useful counter to these bureaucratic assumptions
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Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is usually accessed by pressing the number 1. It enables you to access messages left to you by others | 2. Conference calls | This makes it possible to speak to more than one person
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Finally the two SMART goals that I have created to help develop my leadership skills further will challenge me to be a better leader immediately. Self-confidence and the ability to delegate without feeling an immense amount of stress will very quickly impact my professional growth. Although these are two identified areas that I want to develop further‚ they are also two areas that I can begin to see changes in immediately. By simply reminding myself of my principles and staying positive I will exude
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of coping processes during a merger: Implications for job Armenakis‚ A.‚ & Bedeian‚ A. (1999)‚ "Organisational change: a review of theory and research in the 1990s"‚ Journal of Management‚ Vol Armenakis‚ A. A.‚ Harris‚ S. G. and Mossholder‚ K. W. (1993)‚ "Creating readiness for organizational change"‚ Human Relations‚ Vol Armstrong-Stassen‚ M. (1997‚ August)‚ "The reactions of older female civil service employees to organizational downsizing"‚ Paper presented at the annual Armstrong-Stassen‚ M. (1998)
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“STUDY ON CUSTOMER SERVICES in BHARTI AIRTEL SERVICES LTD” A first review report (Submitted by M.MUBBIDATHI‚ Roll No: 1211MBA0476: Reg. No: 68212100123 ) Need for the Study: The scope of the project report is to study the level of satisfaction of the customers with Bharti Airtel services. Every company wants the feed back of their customer about the product‚ price‚ service and promotional activities in order to know the customer attitude towards its product. The consumers were to
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