Organizational Behaviour (OB) is very interesting and challenging too. It is related to individuals‚ group of people working together in teams. The study becomes more challenging when situational factors interact. The study of organizational behaviour relates to the expected behaviour of an individual in the organization. No two individuals are likely to behave in the same manner in a particular work situation. It is the predictability of a manager about the expected behaviour of an individual. There
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Organisational Behaviour Week 1- Welcome What is Organisational Behaviour? What Is OB? • Organizational Behavior - Interdisciplinary field dedicated to better understanding and managing people at work Basic OBModel Basic OB Model Hospitals Example Topics to be covered • The Individual (the Self‚ Emotions & Attitudes‚ Stress & Motivation) • Personal & Organisational Values • Groups & Teams • Perception & Diversity • Leadership • Communication • Ethics Organisational Behaviour
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Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking
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INTRODUCTION It is of utmost importance to study the organizational culture of a firm so as to have knowledge about the functioning and management of an organization in order to bring about more planning and development towards attaining the goals of the organization. Organizational culture mainly helps in the study of the behaviours and attitudes of the employees in an organization so as to maintain or develop‚ if necessary‚ their coordination and thus direct them to the achievement of targets
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response to each question must be at least 150 words in length. .1 What are at least two legal issues associated with clinical psychology? Provide an example of a situation that could be legal but unethical. Explain your response. The first legal issue associated with clinical psychology is confidentiality. Whenever a patient seeks help‚ everything that is said in the sessions must be held confidential and the patient is encouraged to speak freely. There are times when confidentiality becomes unethical
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Why customer service should be pro9mpt and professional? 1 – Explain‚ in approximately 200 words‚ the reasons why customer service should be prompt and professional. Include three effects on the customer if it is not and three effects on the support organisation if it is not. R: Customer service should be prompt and professional‚ to create relationship advertising focuses on getting customers and keeping them in the longer term using a combination of marketing‚ be capable of help to retain customers
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deal with the issues of human behaviour in organisation. Contents : Organisations and Organisational Behaviour: An Introduction Changes in the Organisational Context and Challenges for Organisations –Current Trends‚ and the challenges they pose for managers; Emerging Organisations: Effective response to challenges. Perception‚ Attribution and Shaping Attitude –Some Linkages between Perception and Organisational Outcomes‚ Defining Perception‚ Elements of Perception‚ Explaining People’s Behaviour:
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Describe the evolutionary process of organisation design. Outline the universal perspectives of organisation design by referring to few organisational experiences. Briefly describe the organisation you are referring to. Organization design-A process for improving the probability that an organization will be successful. More specifically‚ Organization Design is a formal‚ guided process for integrating the people‚ information and technology of an organization. It is used to match the form of
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acquiring different understanding of Apple‚ its organizational network and influence? In this essay you must use at least two perspectives to analyze Apple. Introduction In this revolutionised world‚ changes occur rapidly‚ be it in an organized or disorganized way (Henry Veltmeyer 2008). Organisations are dealing with more complex systems and concepts. The study of organisational theories gradually gains importance because it involves the study of abstract issues relating to organisations. It is
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keeping customer satisfaction 2 2. California Fitness & Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series
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