Part 1: Introduction of the selected Organization JUDICIAL SERVICE COMMISSION Judicial Service Commission (JSC) is an independence and impartial institution which is formed according to the Constitution of Republic of Maldives Article 157. The Judicial Service Commission consists of 10 members. It is an independent legal entity with a separate seal‚ possessing the power to sue and sued against and makes undertakings in its own capacity. Its duties and responsibilities are fulfilled with the help
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1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
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Standard types of organizational structures also include Functional‚ Geographic‚ Product and Customer. A structure depends on the Business’s purposes and approach. In a centralized structure‚ the top level of management has the most decision power and has a firm control over the different sectors and divisions. In a decentralized structure‚ the decision making power is Allocated and departments and divisions may have different levels of independence. Organisations can also decide to use a Matrix
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Organisational climate and job satisfaction are separate‚ but related constructs and both affect the understanding of the working environment and employee level of job satisfaction. Purpose of this essay is to explain the relationship between organisational climate and job satisfaction to determine the perception of the employees working environment influence whether their level of satisfaction. Organisational climate is a relatively enduring quality of the internal environment of an organization
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EFFECTIVE COMMUNICATION SKILLS FOR GOOD CUSTOMER SERVICE PRESENTED BY OLUWASEGUN JAMES TABLE OF CONTENTS Table of Contents Page Title Page 1 Table of Content
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Robert Newton’s When We Were Two is a charming tale exploring the journey of two brothers in their endeavor to discover a life of more. Challenges and obstacles are woven throughout the boys’ adventure‚ for Dan‚ the protagonist of the story‚ the distressing event of the death of his younger brother Eddie. As a reader‚ one deduces that despite the dreadful tragedy that the death of his brother is‚ it is critical to the story for it ensures Dan’s development. Eddie’s death allowed Dan to let go and
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for having poor customer service. Some of the bad customer service areas at Walmart are in the electronic department where there is only one cashier‚ their customer service department only has one cashier‚ the self-checkout lines does not always accept cash‚ debit‚ and credit‚ and they never have enough cashiers staffed leading to extremely long lines. Walmart will benefit from benchmarking because they can earn the customers trust and help build morale‚ bringing their customers back to shop with
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When You Do Work You Give it Energy! Holly Beech Professor Evans SCI 110 Holly Beech Professor Evans SCI 110 31 January 2010 Whenever You Do Work You Give It Energy How would one know that working creates energy? Well the definition of energy might give a clue. “Energy can be defined as the ability to do work” (Tillery‚ Enger‚ and Ross‚ 2008‚ p. 59). If one were to think about this statement unscientifically‚ it might evoke the picture of some one being to tired‚ having no energy‚
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Introduction Few issues influence organisational outcomes more than culture. Shaping members behaviour‚ beliefs and values‚ the internal culture of an organisation is a powerful tool‚ one effective leaders capitalise on to achieve competitive advantage. This essay argues that leadership is a crucial element of strong internal culture‚ in turn supporting an inclusive and multicultural organisation. To discuss this proposition‚ the approach taken is both theoretical and observational‚ comprising three
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articulated to build learning organisations. In this work‚ three articles which portray suggestions to build a learning organisation are being reviewed‚ critically analysed‚ and compared and contract. 2. The Literature Search Key words: Organisational learning‚ organisational developments‚ management learning‚ continuous learning. Sources: Harvard Business School Review‚ Emerald journals 3. Review of the articles Article 1: “Building A Learning Organisation” by David A Garvin In the article Garvin has
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