"Give at least two examples of when customer service may be limited by organisational goals" Essays and Research Papers

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    Organisational Behaviour

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    Unit 3: Organisations and Behaviour Assignment 1 An organisation is defined as a clearly bounded group (or groups) of people interacting together to achieve a particular goal in a formally structured and co-coordinated way. A hierarchy organisation is when employees are ranked at various levels within the organisation‚ each level is one above the other. A tall hierarchical organisation has many levels and a flat hierarchical organisation will only have a few. Flat Hierarchy http://limkokwingmba

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    Organisational Structure

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    called verticals. The pyramid structure of organisational rule applies in all departments. Department or function is headed by department heads and verticals are headed by vertical heads who reports to department heads. In organisation like telecom‚ almost all company follows same structure. Bharti Airtel ltd has the following structure department wise. 1) HR (Human Resource ) 2) Sales & Distribution 3) Marketing 4) Customer Service Delivery 5) Supply Chain Management

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    Organisational and behaviour

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    Introduction...................................................................................................Page 3 Tack 1...........................................................................................................Page 3 1.1. Organisational culture and structure......................................................Page 3 Flat Structure.................................................................................................Page 3 Tall Structure..........................

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    By knowledge of the fact that passage two is a transcendentalist piece‚ It is obvious that it was written by Henry David Thoreau‚ a renowned transcendentalist. Thoreau typically uses rich imagery and metaphors in order to describe the beauty of nature‚ and a didactic tone is present in his other works‚ some examples being “Self-reliance” and “Walden.” “Walden” and “Self-reliance” both emphasize some of the key aspects of the transcendentalist ideology‚ particularly the importance of the individual

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    Institution Affiliation “Give Me Liberty or Give Me Death” by Patrick Henry Althia Giles 201240 Fall 2012 HIUS 221-D54 LUO Ms. Catherine Hardee November 12‚ 2012 “Give Me Liberty or Give Me Death” by Patrick Henry Henry’s Speech Was a Call to Action. What Did He Want His Fellow Virginians To Do? What Were His Justifications For The Proposed Action? How Did Henry Address The Concerns Of Those Who Did Not Agree With Him? At the Second Virginia

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    Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent

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    Two Examples Of Propaganda

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    Fake news (propaganda) can be very dangerous. An example of propaganda is when the US dropped leaflets over Iraq and told people that Saddam Hussein was responsible for the suffering. Also‚ take the Holocaust for an example people were blind sighted by lies and propaganda from Hitler which caused 7.6 million lives. We can change these events from repeating by not voting for corrupt people. If nobody believed in Hitler’s lies we could have been a stronger community and a stronger nation overall.

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    organisational behavior

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    diversity in the workplace. Two real life examples were provided and individually discussed based on the forms of perceptual distortions by integrate relevant organisational behaviour theories. Relevant theories have been used in discussion are perception process‚ selective perception‚ horn effect‚ self-fulfilling prophecy‚ internal attribution‚ stereotyping and attribution. In results of analysed by integrate relevant theories show that both workplaces form the examples were affected by the common

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    Organisational Behaviour

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    Decisions that Follow Q1: Insurance companies in the state of Florida earned record profits in 2006‚ suggesting that Nationwide’s decision to cancel policies in light of the calm hurricane seasons (in Florida) in 2005-2007 may have cost the company potential revenue and customer goodwill. Do you think Rommel’s quote about making a ’’sound business decision’’ reveals any perceptual or decision-making biases? Why or why not? Overconfidence bias is identified as ’’the tendency to overestimate the

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    ORGANISATIONAL CHANGE

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    LEWIN’S THREE STEP CHANGE MODEL 10 3.1 STEP ONE: UNFREEZING 10 3.2 STEP TWO: MOVING 11 3.3 STEP THREE: REFREEZING 11 3.4 REDUCING RESISTANCE TO CHANGE 11 3.4.1 Ways to reduce employee resistance to change 12 3.4.2 Reasons for resistance to change : Individual level 13 3.4.3 Reasons for resistance to change: Organisational level 14 3.4.4 How can Nissan S.A. manage resistance to change 16 4 CONCLUSION 18

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