Level 2 NVQ Certificate in Business and Administration Unit 201 Manage own performance in a business environment Outcome 2: Understand how to behave in a way that supports effective working Provide explanations which demonstrate your knowledge of EACH of the below criteria and how you can relate this to what you do in your workplace; 2.1 Explain the purpose (why does it need to done?) and benefits of agreeing and setting high standards for your own work. The purpose of agreeing and
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Unit 4222-201 Introduction to communication in health‚ social care or children’s and young people’s settings(SHC 21) OUTCOME 1 Understand why communication is important in the work setting. 1.Identify different reasons why people communicate. To express needs ‚to share ideas and information ‚to reassure‚to express feelings‚to build relationships.socialise to askquestions‚to share experiences. Communication is an essential tool a carer can use to meet the needs of individual.It is a basic requirement
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Unit 201 Understanding employment responsibilities and rights in health‚ social care or children and young people’s workforce. Outcome 1 1.1 The aspects of employment covered by law are: The disability discrimination act. 1995 Health and safety at work act. 1974 Equality act. 2010 1.2 The main features of current employment legislation are: Wages: The act determines methods of wage payment and establishes the right for you to not suffer from unauthorised wage reductions. Hours: Your employer
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Unit 201: SCH 21 - Introduction to communication Outcome 1: 1) Different reasons people communicate: To pass on information To let feelings/emotions known to others To give instructions To make others aware of regulations‚ policies‚ etc To update on situations 2) Effective communication: Effective communication is essential as there is a lot of information needed in care work; eg changes in medication‚ illness since last shift‚ new residents‚ allergies‚ changes in work routine‚ etc. This
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The aim of this guide is to teach you the basics of using a range of formulas in Microsoft Office Excel; this guide covers the following formulas: Addition; Subtraction‚ Multiplication‚ Division‚ Average & Percentage. TIP: Use cell references in formulas instead of manually inputting numeric data: You can use numbers directly in a formula‚ but it’s much better to use the references of the cells (A1‚ B1 & C1 etc.) containing the numbers you want to use. As briefly explained above its quicker to
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point of contact with customers who wish to enquire about our courses and/or enrol in our courses. I am expected to answer any queries and guide prospective students through the process of enrolment. Customer Service takes an important stand in any business and it is essentially what my role revolves around. The first thing I do every morning is to turn on my computer and log into ‘Agent’ (the software we use to keep track of the time me and my colleagues spend on call and the type of enquiry it is)
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Task 1 a.) Diversity in the workplace is recognized positively in many different ways‚ and can make up a strong workforce of all aspects inside different organizations. These include a variety of age‚ gender‚ their background‚ race‚ religion‚ disability‚ sexual orientation‚ and personality or even the style of how somebody works. All these factors create a diverse work force. By embracing these factors into the daily running of an organization it can be beneficial for both employer and employee
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Unit 9 – Supervise a Team in a Business Environment Personal Statement. 1.1‚ 1.2: By working together as a team towards a goal/ objective helps the team become stronger and more focused towards targets/aims. This is due to individuals being able to build personal confidence while working together and enables people to be more assertive in their strong areas. By supervising the team you can help build a confident and able workforce by learning their strong/weak points. When working towards goals
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Wayne Jones NVQ Level 2 Unit 201 Understanding why communication is important in the work setting. 1.1 Identify different reasons why people communicate. The need to communicate is important as it conveys information needed for people to learn‚ understand and grow. Communication is essential to the learning of all knowledge. Communication can help build and maintain relationships with others as well as being used to express emotion‚ physical pain or mood. 1.2 Explain how effective communication
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Unit five: Principles of supporting business events Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked
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