NVQ Level 2
Understanding why communication is important in the work setting. 1.1
Identify different reasons why people communicate.
The need to communicate is important as it conveys information needed for people to learn, understand and grow. Communication is essential to the learning of all knowledge. Communication can help build and maintain relationships with others as well as being used to express emotion, physical pain or mood.
Explain how effective communication affects all aspects of own work. Communicating effectively can help a person learn their job quicker, easier and better. A more knowledgeable understanding of a task or situation can be directly contribute if the person has had information communicated to them in a precise, clear and orderly fashion.
Explain why it is important to observe an individual's reactions when communicating
with them. A service user’s reaction to staff can help them make a better judgment on how to proceed depending on the resident’s verbal response, eye contact, body language, posture and temperament. As many service users are unable to talk or respond in a truthful manner, looking for other signs is essential to the job.
Being able to reduce barriers to communication
Identify barriers to communication.
There are many communication barriers to consider when a service user does not use English as their native language. Getting to learn what level a service users English is at is priority as miscommunication can lead to misunderstandings by the carer. Other barriers include hearing impairment, the use of slang, tiredness, loud background noises, learning difficulties, disinterest by the service user and fear.
Identify sources of information and support or services to enable more effective
communication. One of the more recent ways to allow people to communicate along a language divide is PC's. Many programs including Google Translate, iTranslate or Jibbigo Voice...
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