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Nvq Level 3 Unit 201

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Nvq Level 3 Unit 201
Unit 201: SCH 21 - Introduction to communication

Outcome 1:
1) Different reasons people communicate:
To pass on information
To let feelings/emotions known to others
To give instructions
To make others aware of regulations, policies, etc
To update on situations
2) Effective communication:
Effective communication is essential as there is a lot of information needed in care work; eg changes in medication, illness since last shift, new residents, allergies, changes in work routine, etc. This information not being passed on correctly has an impact on the care of residents and how staff work together. Also communication from management and staff to visitors to the home impacts how others view the business and care of residents. The style of communication is also key, depending upon who is being communicated to (eg, client, family, professionals, etc).
3) Observing reactions:
It is important to observe others reactions when communicating as everyone will receive information differently. You need to gauge whether the other person has understood the information. This can be gauged by asking them to repeat back to you, or by their body language, see whether they are able to do what you've asked, etc.

Outcome 2:
1) Find out an individual's communication:
…show more content…
H needs you to talk clearly near her, and loudly if you are further away. Preferably to come closer to her ear. H becomes distressed during her care, as she cannot see what's happening and the use of a stand aid is needed. H therefore needs the carer to reassure her throughout, by explaining what is happening, what you will do next, etc, and sometimes talking about a topic H really enjoys, to distract her when she is particularly vocal, really helps. H also needs assistance with feeding, so explaining what she's eating and assisting her to find her cup on the table. H also enjoys listening to the

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