1.1 Identify the different reasons people communicate
The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.
1.2 Explain how communication affects relationships in the work setting
Within the care sector I communicate with colleague during handover, using the communication book, appointment diary, one to one and at staff meetings with my line manager. It is important to use effective communication as it ensures that information is clear, concise, accurate, non-judgmental and informative. This reduces the possibility of miss laid information and ensuring appropriate care service delivery. It is important to work as a team, so that we all work to achieve the same goals, outcome and targets.
2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals
I can establish an individual’s preferred communication methods by asking them but if they are unable to tell you I would reading their care plan, speaking to their relatives and friend, ask colleagues, speak to their social worker, doctor or read their medical notes.
2.2 Describe the factors to consider when promoting effective communication
I would need to be aware of culture differences between me and the person I am communicating with. For example in the Jewish culture the man are not allowed to shake or touch a women’s hand unless it is his wife or