Level 3 Unit 1 Promote Communication in Health

Topics: Communication, Nonverbal communication, Writing Pages: 5 (1376 words) Published: March 6, 2015
Unit 1 Promote Communication in Health, Social Care

1.1 Identify the different reasons people communicate

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

1.2 Explain how communication affects relationships in the work setting

Within the care sector I communicate with colleague during handover, using the communication book, appointment diary, one to one and at staff meetings with my line manager. It is important to use effective communication as it ensures that information is clear, concise, accurate, non-judgmental and informative. This reduces the possibility of miss laid information and ensuring appropriate care service delivery. It is important to work as a team, so that we all work to achieve the same goals, outcome and targets.

2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals

I can establish an individual’s preferred communication methods by asking them but if they are unable to tell you I would reading their care plan, speaking to their relatives and friend, ask colleagues, speak to their social worker, doctor or read their medical notes.

2.2 Describe the factors to consider when promoting effective communication

I would need to be aware of culture differences between me and the person I am communicating with. For example in the Jewish culture the man are not allowed to shake or touch a women’s hand unless it is his wife or close relative.

2.3 Demonstrate a range of communication methods and styles to meet individual needs

Giving eye contact when communicating
Communicate at their level, (I would not stand and talk to a service user while they are sitting down) Talk in a quiet place
Adjust the room temperate (open widows, put on the heating, put on air conditioning etc. Sit closer to the person you are communicating with
Maintain a professional approach when communicating

2.4 Demonstrate how to respond to an individual’s reactions when communicating

It is important to observe individuals reactions when communicating as it inform me as to how they are feeling at that time. They may be upset, and need reassurance, they may be agitated, and need time to ‘cool down’. As a support worker, it is my responsibility to know the clients I work with, as I will be able to interpret their reactions to communication and then offer support if needed.

3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways

In different cultures we use the same gestures but can mean a different thing. For example in the English culture if we agree with something we nod our head back and forth, where as in the Asian culture nodding your head back and forth means you disagree.

3.2 Identify barriers to effective communication

Sensory deprivation- Some people cannot receive or pass on information because they have an impairment to one or more of their senses, most commonly a visual or a hearing disability. Foreign language- When someone speaks a different language they may not be able to make any sense of information they are being given by someone. Jargon- In the social care field a lot of technical language is uses, service users may not be able to understand. For example a support worker tells a client that the DN will come to see them on Monday,...
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