Assessment task – SHC 32 Engage in personal development in health‚ social care or children’s and young people’s settings Task links to learning outcome 1‚ assessment criteria 1.1 and 1.2 Personal development and reflective practice is an integral part of working with children and or young people. To support you in reviewing the need for personal development in relation to your work role produce the following: * Write a description of the duties and responsibilities of your own work role
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SHC 34 - Principles for implementing duty of care in health‚ social care or children’s and young people’s settings. 1.1. Working with children has a significant amount of Duty of Care. Duty of Care is a legal obligation imposed on an individual requiring that they adhere to a standard of reasonable care when performing any acts that could cause harm to others. Everybody working with children‚ whether it’s paid work or volunteering‚ had a duty of care to keep children and young people safe and free
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Ralphs received complaints about Misiolek’s behavior starting in 1985‚ but that these complaints did not reach Ralph’s headquarters in Compton‚ do you believe that the judge is right in holding that the company as a whole should not be held responsible for his actions? Should the company be held responsible for policies that prevent complaints from reaching headquarters? Ralphs Grocery Co. should be held responsible because Ralphs’ management did not facilitate feedback‚ complaints from employee
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COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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Assessment task – SHC 32 Engage in Personal Development in Health‚ Social Care or Children’s and Young People’s Settings 1.1 My main duties and responsibilities at Lowton West Time Out Club are: * To create a positive‚ happy and stimulating environment for children aged 4-11years of age. * To motivate and encourage children. * To work as a team member (as I like to say there is “no I in Team) * To create a safe and stimulating environment. * To meet the children’s individual
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Application Police Complaints November 21‚ 2011 Abstract Conducting ourselves as mature individuals could determine whether or not we’re taken seriously within society. Since the beginning of time‚ black‚ white‚ Hispanic‚ etc.‚ have filed complaints against police officers‚ regardless of their maturity level or regardless of their own fault level. Is society too disrespectful to law enforcement? If civilians could walk in police officer shoes for one day would the complaint level decrease?
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SHC 31 1.1 People communicate in order to give and receive information and instructions. Communication helps to establish and maintain relationships with others. People communicate to socialise with others‚ to share opinions‚ knowledge‚ feelings‚ emotions‚ to give encouragement and to show others that they are valued. People communicate to express their needs and to help others. 1.2 In order to work effectively with children‚ young people and their families‚ and so that we can plan for and
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express wishes and choices… 1.2 Explain how communication affects relationships in the work setting. Effective communication in the work place is essential to make sure that information is passed on‚ to make sure that the client’s needs and problems can be assessed properly‚ if there are any changes that effect the care then it needs to be passed on to the team at work‚ to build good relationships with your team members and clients. 2.2 Describe 3 factors to consider when promoting effective
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Framework for the Early Years Foundation Stage (2012 section 3‚ 3.1) states that “Children learn best when they are healthy‚ safe and secure‚ when their individual needs are met‚ and when they have positive relationships with the adults caring for them”. How duty of care contributes to the safeguarding or protection of individuals In your role you have a duty of care to raise any concerns you may have about any aspect of your work. These can range from inadequate working conditions‚ poor equipment‚ poor
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Assessment task SHC 31 promote communication in health and social care or children’s and young peoples settings -An identification of the different reasons why people communicate Making relationships People communicate to make new relationships. In children and young people’s care settings‚ these relationships may be with parents‚ carers‚ children or colleagues. Positive verbal and non- verbal communication skills‚ such as being friendly‚ smiling and shaking hands when greeting the person‚ are
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