"Shc 24 describe how to respond to complaints" Essays and Research Papers

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    Shc 34

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    SHC 34: Principles of implementing duty of care in health‚ social care or children’s and young peoples setting. - As a support worker I have a duty of care to ensure all our young people are safe. To encourage them to be healthy and achieve as much as possible. Also to make a positive contribution. My duty of care is also to keep all young peoples information confidental. - It is my duty of care to do what is necessary to safeguard and promote the welfare of our young people. It

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    Shc 34

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    SHC 34: Principles for implementing duty of care in health‚ social care or children’s and young people’s settings Explain what it means to have a duty of care in own work role: 1.1 A duty of care is to make sure that you are paying a certain amount of attention to everyone you are working with including; mangers‚ children and parents‚ making sure they are happy and satisfied and you take caution to avoid negligence that will lead to harm others. It also includes keeping up to date on training

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    Shc 33

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    SHC 33 Understand the importance of diversity‚ equality and inclusion. 1.1 Explain what is meant by : Diversity Diversity is individual differences between two or more people; we are all different from each other. This is where “The Unique child” highlighted in the EYFS comes in. Our differences include family background‚ age‚ gender‚ ethnic origin‚ physical abilities‚ qualities‚ appearance‚ nationality‚ sexual orientation‚ educational background and marital status. (The unique child” Penny

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    shc 21

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    SHC 21: 1.1 To express yourself precisely it is important to be able to communicate well with others. I can build really good relationships depending on who I’m communicating with. You need to build a good relationship with the children because every individual child is different‚ some may be really shy‚ whereas some may be very interactive‚ and it could be a child with special needs. 1.2 Greeting with a positive smile and making eye contacts with my colleagues‚ line manager and the children

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    Complaint

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    Complaint‚ History and Findings | | |Complaint‚ History & Findings  | |Management and Progress | |Management and Progress  | |26/02/2013 10:20

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    shc 34

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    1.1:- Explain what it means to have a duty of care in own work role. 1.2:- Explain how a duty of care contributes to safeguarding or protection of individuals. Having a duty of care is an obligation to a professional‚ a child and family. Any family placing a child within an early years setting should feel that staff members will take full care of their child and that they will be safe. Any professional caring for a child would be held responsible if the minimum standard of care is not met

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    Shc 031

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    UNIT SHC 31 Promote communication in health‚ social care or children’s and young people’s settings Please refer to unit assessment criteria when answering these questions. Identify the different reasons why people communicate (1.1) People communicate‚ basically‚ to express themselves‚ feelings‚ opinions‚ wishes‚ needs. In care environment a particularly good communication within the staff is essential to give a good standard of service and at the same time the communication between the

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    SHC 32

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    Learner name: Magdalena Sliwka Awarding body number: ULN Assessor name: SHC 32 1.1 We should have a very clear idea about the school structure and our role within it. We should have an up to date job description which is a reflection of our duties. There may also be a person specification‚ which should set out personal qualities which are relevant to the particular post. Be a good communicator and enjoy working with others. It is vital that an assistant is able to share thoughts and ideas with

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    Describe the Elements of a Crime. BTEC National Diploma; Level 3‚ Business Studies Unit 24 – P1 By unknown BUSINESS STUDIES BTEC NATIONAL DIPLOMA LEVEL 3 YEAR 2   In this assignment I am going to explain the main elements of law‚ including detailed examples that are true and relevant to the case to illustrate the meaning of this. Actus Reus – The term Actus Reus is Latin and loosely translated it means the wicked act. Adams‚ R v [1957] Devlin J A doctor was charged with "easing

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    Dealing with Complaints

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    Describe how to respond to complaints. Dealing with a complaint I would follow the step by step list to respond to a complaint effectively and be professional‚ if a parent arrived in the nursery with a complaint as a practitioner I would establish if this is something I could deal with personally‚ if it is we could deal with it there and then if not then I would inform the senior member of staff within the room about the situation (depending on how serious the complaint is) (if a serious complaint)

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