Assessment task SHC 31 promote communication in health and social care or children's and young peoples settings
-An identification of the different reasons why people communicate
Making relationships
People communicate to make new relationships. In children and young people’s care settings, these relationships may be with parents, carers, children or colleagues. Positive verbal and non- verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression in a relationship.
Developing relationships
Early years practitioners develop relationships with children and young people, their parents or carers and colleagues by maintaining a friendly and supportive approach, and by being interested in what other people are doing and feeling. This enables service users to feel comfortable and secure, and that they can trust and rely on professionals.
Obtaining and sharing information
Early years practitioners may need to obtain and share information about children and young people with colleagues and other professionals to ensure the team is fully informed. A practitioner may also need to communicate with a child, young person or family member about the care and support they receive, or about the kinds of services and facilities that are available in a care setting. expressing thoughts and ideas
An early years practitioner may need to share their thoughts about care issues or about aspects of practice with colleagues. Effective communication skills are also needed to encourage children and young people to talk about what they have learnt, say what they think or to express themselves imaginatively.
Giving and receiving support
Children and young people often seek reassurance from practitioners as a way of developing their self-confidence. In response, practitioners use praise and touch, and give time and attention as a way of rewarding a child or young person’s efforts and

You May Also Find These Documents Helpful

  • Powerful Essays

    shc 31

    • 1721 Words
    • 7 Pages

    SHC 31 1.1 People communicate in order to give and receive information and instructions. Communication helps to establish and maintain relationships with others. People communicate to socialise with others, to share opinions, knowledge, feelings, emotions, to give encouragement and to show others that they are valued. People communicate to express their needs and to help others. 1.2 In order to work effectively with children, young people and their families, and so that we can plan for and…

    • 1721 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Shc 31

    • 2949 Words
    • 12 Pages

    Promote Communication in Health, Social care UNIT SHC 31 1. Identify the different reasons people communicate Communication can be in the way of telephone, written notes, email alerts, text messages and vocal People communicate for many reasons, but I guess the main reasons are to get what we want, to refuse things we don’t, to give information or to find information and importantly to interact socially. We communicate to show pain, to show our emotions and express our feelings. We can…

    • 2949 Words
    • 12 Pages
    Powerful Essays
  • Better Essays

    Shc 31

    • 2212 Words
    • 9 Pages

    SHC: 31 1:1 Identify the different reasons people communicate. 1:2 Explain how communication affects relationship in the work setting. Communication can be delivered in many different forms. The main way to communicate is verbally. We do this continuously throughout the day, sometime without even thinking about it. The ability to communicate with people is a vital factor in working towards building relationships. When meeting a new client, I show them positive body language by smiling and saying…

    • 2212 Words
    • 9 Pages
    Better Essays
  • Powerful Essays

    QCF SHC 31

    • 1960 Words
    • 7 Pages

    Candidate Name: Andy Reed OCR No: Location: College Assessment method key: PD =professional discussion, EPA = examination of project or assignment, EP = examination of product, QC = questioning of candidate, O =observation of candidate, EWA = examination of written answers to questions, RPL = recognition of prior learning, EPS = examination of personal statement, ECH = examination of case history, EWT = examination of witness testimony. Evidence Record Links to units/ Assessment…

    • 1960 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Shc 31

    • 1496 Words
    • 6 Pages

    Promote communication in health, social care or children’s and young people’s settings Definition of communication noun * 1 [mass noun] the imparting or exchanging of information by speaking, writing, or using some other medium:television is an effective means of communicationat the moment I am in communication with London * [count noun] a letter or message containing information or news:a telephone communication…

    • 1496 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    shc 31

    • 1199 Words
    • 5 Pages

    1.1 Identify the different reasons people communicate. There are 5 main reasons why we communicate these are: 1. To change behaviour 2. To get action 3. To ensure understanding 4. To persuade 5. To get and give information All these could be to share experiences, to make choices, to express wishes and choices… 1.2 Explain how communication affects relationships in the work setting. Effective communication in the work place is essential to make sure that information is passed on, to make…

    • 1199 Words
    • 5 Pages
    Satisfactory Essays
  • Good Essays

    Shc 31-3

    • 1066 Words
    • 5 Pages

    SHC 31 1. Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis…

    • 1066 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    Shc 31 - 3.2

    • 360 Words
    • 2 Pages

    SHC 31 – 3.2 The barriers to communication include: • Environment – the environment is a barrier to communication because if you are in a busy, noisy area you can get easily distracted or miss information that could be important for the child. • Culture and family background – this can affect the communication method that some cultures use, for example, some cultures might not use or interpret eye contact different. Families communicate in different ways together. Some may speak a different language…

    • 360 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Shc 31 1.1

    • 812 Words
    • 4 Pages

    SHC 31 1.1 Within this section I shall be identifying the different reasons why people communicate. There are seven main types of communication, touch, verbal, written, behaviour, visual, sign language or gestures and body language. Each of these methods of communication has its advantages and its disadvantages, each are also done in a slightly different way. Touch can be something as simple as a hug or a pat on the back, this action tends to offer reassurance and comfort, however, it could also…

    • 812 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Shc 31 3.3

    • 2639 Words
    • 11 Pages

    SHC 31 Promote communication in health, social care or children’s and young peoples settings. Outcome 1. 1) People communicate for many different reasons in many different ways. Communication can be both verbal and non verbal. Non verbal communication is usually communicated through the process of sending and receiving workless (mostly visual) cues. Examples of non verbal communication are: • Posture • Appearance • Hand movements • Eye movements • Facial expressions • Gestures…

    • 2639 Words
    • 11 Pages
    Powerful Essays