CSR can help corporations to make business growth. Within CSR‚ corporations will put social responsibility in front of making profit. Trough having CSR‚ they will consider their customers more and therefore‚ the products‚ services etc. will be made a lot of improvement. Employees are also more responsible for their customers and the company (Hsu Cindy‚ 2008). Hence‚ it has become a strategic issue for the companies and affects them to do business. Many organizations have rebrand CSR into their core
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POPULATION AGEING IN HONG KONG ………………………………………………………………………………..What can we do for it ? Number of Older Persons‚ 1961 to 2006 1000000 800000 600000 400000 65+ 200000 2006 2001 1996 1991 1986 1981 1976 1971 1966 0 1961 Number Year Page 1 Content Page Introduction 3 Vision‚ Mission and Definition 4 1 2 The Population Structure of Hong Kong Introduction of Population Structure in Hong Kong 1.1 Birth rate and Death rate 1.2 More about Population ageing in Hong Kong 5 6 6 The effects
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Singapore‚ a past British colony that became independent in 1960s‚ are very similar to Hong Kong in several aspects: 1. They have a shared history of colonial pasts; with British rule extending up to hundred years‚ setting the foundation of their political systems. Both Singapore and Hong Kong inherited British democracy and integrated it with the society. 2. They’re both global financial centers and used to be Asian tiger economies. With similar size of the economy‚ two cities perched at the top
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99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
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QUESTIONNAIRE Dear Respondent‚ Assalamu Alaikum…. This questionnaire has been designed to conduct a research on ‘Measuring Employee Job Satisfaction” to fulfill the course requirement of MBA Program. A survey is being conducted among employee of ‘EXIM Bank Ltd.’ Agrabad branch‚ Chittagong. Your honest opinions are valuable to this survey and will be kept confidential. Thank you for your time and effort. [Part A: Personal information] Name of the Respondent: ……………………………………………. Address
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needs of customers? There are many needs of customers‚ everywhere you go and anything you do customers are needed – It varies from internal and external customers. Some of the major customer services are restaurants‚ retail stores‚ and manufacture companies. Many of these companies or stores need to understand the customers to be successful. Customer services in restaurants need to stress to the importance of keeping customers. For example‚ in the article‚ “Poor Customer Service: More Costly
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation
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Economic Conditions in Hong Kong Unemployment went from 2.5% in 1997 to over 6% in 1999 GDP fell to historic low of minus 5.1% in 1998‚ with slight improvement to 0.7% in 2nd qtr. of 1999. Property sector was dominant growth driver in Hong Kong‚ over 65% of stock market valuation and 50% of bank lending. Tourism was only 4% of economy activity in 1998 and 1999. Gov’t. hoped to diversify with a tourist attraction. $104B to territory from tourism in 1996‚ dropped to $55B in mid-1997. The Walt
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CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
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Industry Overview The airline industry is a large and growing industry. In the past years‚ air travel has been growing by 6% a year and scheduled airlines carried more than 1 billion passengers in 2008. The airline industry involves large capital requirements. For example‚ the requirements for aircraft‚ close monitor by the government regulations‚ competition from other tourist transport and the requirement to have high level of expertise to operate and manage. In the airline industry‚ aircraft manufacturer
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