reason that the author to select this topic. Working human resources in service industry should be a suitable career for the author‚ because she realizes that to work with a wide range of people and provide to others are the main preferences. Regarding to her career choice‚ it is important for the author to know the factors that affecting customer satisfaction and loyalty in order to provide better service quality for the customers. Also‚ this is for substantial development in her future career path
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SUMMARY The Airlines Industry was originally initiated in USA as a fastest and luxury mean of travel in the 30s¡¯. With the tremendous development on technological‚ we have numerous airlines in the world. Yet‚ just like any industry‚ there are always winners and losers in the long run. This paper is use to analyze the factors from an economics perspective that drive the industry prospect and their threats in the recent years. In the report‚ we have analyze‚ based on the data from industries and also
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Executive summary Background: Disneyland wants to know visitors’ ideas of what improvements can be made to enhance their satisfaction. For this purpose‚ Disneyland desires that a quick survey of their visitors be done to elicit their opinions. Justification: Disneyland always receive many of complaints for the tourist ‚it found that the common problem is cutting in the line and the place & facilities is not enough. Recommendations: Disneyland should find out the main problem and rectify
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|service marketing | |EXPECTATION AND PERCEPTION OF SERVICES IN JET AIRWAYS | |BASED ON STUDY CONDUCTED THROUGH SERVQUAL | |
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Impact of Service Quality on Customer Satisfaction of Mobile Users – A Case Study of Airtel ISSN 2319-9725 Dr. Rajesh K. Yadav Associate Professor & H.O.D. Department of Management RKDF College of Engineering‚ Bhopal‚ India Mr. Nishant Dabhade Assistant Professor‚ Department of Management RKDF College of Engineering‚ Bhopal‚ India Abstract: Qualitative services deregulation or free competition and new technology have increased competition and widened the range of network services available throughout
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Oasis Hong Kong Airlines: The First Long Haul‚ Low Cost Airliner in Asia Team A Scott Burgoyne‚ Marvin Cook‚ Randy Collins‚ Amanda Baldwin‚ Jason Odle and Cynthia Hicks-Leeper Everest College On-line Business Policy and Strategy MAN 4764-1001 Instructor Monya Ashe February 11‚ 2012 Introduction Oasis Hong Kong Airlines was founded in February 2005 by Rev. Raymond C. Lee‚ and his wife‚ Priscilla H. Lee had they survived; this month would have marked their seven year anniversary. Unfortunately
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among Service Quality‚ Image‚ Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company in Hong Kong
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The Tourism industry is an important industry in Hong Kong. Inbound and outbound tourism is the major income of Hong Kong. According to the result from the Tourism Commission‚ in 2011‚ Hong Kong received a record-high of 42 million visitors from around the world‚ a remarkable increase of 16.4% over 2010. It is also the first time that the number of arrivals surpassed the 40 million mark. The appreciation of most major currencies against Hong Kong dollar and the improving travel sentiment have fueled
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talk about the IVS impact on medical services in Hong Kong. According to our research‚ only four interviewees concerned about the medical services‚ because there was an age bias in our questionnaire. However‚ referring to various news articles‚ medical services is a big concern in Hong Kong. IVS was originally designated for the sake of boosting Hong Kong’s economy. However‚ a recent trend shows that a lot of mainlanders are in fact‚ trying to give birth to their babies in Hong Kong as the IVS provides
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University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
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