Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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THE THIRD RUNWAY I N HONG KONG AIRPO RT Chan Sze Nam 5E26 Video clip 史上最貴 造價千四億 三跑上馬 舉債徵費籌資金 團體憂淪大白象 http://hk.apple.nextmedia.com/news/art/201 50318/19080655 Summary On 17th March ‚ the Executive Council passed th e plan of Airport Authority Hong Kong (AAHK) to build the third runway. The whole infrastructure takes 8 years and 1415 billions which is the most expensive infrastructur e since Hong Kong is opened for trade. The third runway is assumed to be opened in 2023 Why the third
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Research proposal Theme park tourism in Hong Kong ’Evaluate the development‚ expectation and prospective of locals and tourists‚ and the effectiveness of theme park tourism in Hong Kong ’ Content Abstract..............................................................................p. 2 Introduction..........................................................................p.2-4 Background..........................................................................p.4-5 Literature Review......
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The Importance of Customer Service in E-commerce At least 28% of online shoppers abandon a purchase before completing it (Greenfield Online‚ 2000). Some consumers abandon purchases because they perceive it as riskier to shop online than shopping in stores or over the telephone where consumers can obtain direct and immediate information to offset the risk of the item not meeting their expectations (Greenfield Online‚ 2000). Other consumers find the checkout process confusing‚ and others abandon
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Part 1 The Characteristics Of The Airline Industry Preface Introduction The Primary Characteristics Competition Within The Airline Industry The Secondary Characteristics – The Tertiary and Quaternary Characteristics – Part 2 PESTEL Of The Airline Industry Conclusion References PART 1 The Characteristics Of The Airline Industry Preface Economics or Managing In The Global Environment‚ a subject everyone needs to be familiar with and most believe or think that they are‚ but at the end of the day‚ very
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IFC to attract capital flows and international demand for its financial services‚ as well as its attractiveness as a place for international financial institutions to congregate. We also explore the determinants of the competitiveness of IFCs in an analytical and empirical framework. Our findings suggest that‚ in addition to the pull factors of the IFC‚ push or demand factors from the economies importing financial services from the IFC are also important. The rise of Mainland China represents
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corner of Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two‚ we had all of the information which we will use to evaluate their service on a piece of paper. Our Primary expectation: Like with many other
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Topic: What are the ideal body types for men and women in Hong Kong society? In what ways are these body types perpetuated through mass media‚ technology‚ and medicine? According to Bartky (1999)‚ is body modification a form of self-empowerment or self-punishment? Introduction Human body is one of the elements used to assess the attractiveness of a person. Since the aesthetics theory varies in different countries and regions due to different history and cultural background‚ the description of
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to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations
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Air Pollution in Hong Kong In recent years‚ air pollution has become one of the top concerns of Hong Kong’s‚ which led to the rise of various environmentally friendly campaigns such as Action Blue Sky and Clean Air Charter brought forth by the government. However‚ it is still not uncommon to find the internationally well-known Victoria Harbour being veiled in a cloud of gloomy air with many skyscrapers barely visible at times. What is worrying is that the aforementioned measures seem to be ineffective
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