Questioneer of Customer Satisfaction

Only available on StudyMode
  • Download(s) : 130
  • Published : December 13, 2012
Open Document
Text Preview
QUESTIONNAIRE

Dear Respondent,
Assalamu Alaikum….
This questionnaire has been designed to conduct a research on ‘Measuring Employee Job Satisfaction” to fulfill the course requirement of MBA Program. A survey is being conducted among employee of ‘EXIM Bank Ltd.’ Agrabad branch, Chittagong. Your honest opinions are valuable to this survey and will be kept confidential. Thank you for your time and effort. [Part A: Personal information]

Name of the Respondent: ……………………………………………. Address of the Respondent: …………………………………………. Account Type: …………………………………………………………… Account Number: ……………………………………………………….

Tick your choice ()

1. Sex: Male Female

2. Age Group:
A) 20-24 B) 25-29 C) 30-39 D) 40-49 E) 50 above

3. How long have you been working in EXIM Bank Limited?
A) Less than 3 months B) 3 - 12 months C) More than 12 months [
4. What is your occupation?
A) Service B) Self-employed C) Business D) Student E) Others [Part B: Questionnaires]

(Questionnaire used for academic purpose only)

1. Does the bank provide profit rate on deposit at the time it promises?
Strongly Satisfied| Satisfied| Neutral| Dissatisfied| Strongly Dissatisfied|

2. Do the employees show sincerity to solve the problem?
Strongly Satisfied| Satisfied| Neutral| Need to Improvement| Strongly Dissatisfied|

3. Does the bank provide services within the time promised? Strongly agree| Agree| Neutral| Disagree| Strongly disagree|

4. Does the bank perform the service right the first time? Strongly Satisfied| Satisfied| Sometimes| Dissatisfied| Strongly Dissatisfied|

5. Does the bank keeps all the documents & information of customers when provide service?
Strongly Satisfied| Satisfied| Sometimes| Need to Improvement| Strongly Dissatisfied|

6. Do the employees provide prompt services?
Excellent| Very Good| Neutral| Need to Improvement| Unsatisfactory|

7. Do the Employees...
tracking img