representatives were overachieving their targets. * Niland decides to review and boost Hunter’s performance. Approaches for increasing Hunter’ Performance. * Job satisfaction * Job performance * Job involvement * Organisational commitment Niland addressed job satisfaction issue by doing the following things: * Sales person represents the company and is the face of the company * Opportunity to help customers and many other people * How his
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The marketing programme covers producer planning or merchandising‚ price‚ promotion and distribution. In short‚ modern marketing begins with the customer‚ not with production cost‚ sales‚ technological landmarks and it ends with the customer satisfaction and social well-being. Under the market- driven economy buyer or customer is the boss. Marketing has been viewed as an ongoing or dynamic process involving a set of interacting activities dealing with a market offering by producers to consumers
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INDEX CHAPTER -1 * INTRODUCTION * CUSTOMER SATISFACTION MEASUREMENT * METHODLOGIES * IMPROVING CUSTOMER SATISFACTION * CUSTOMER SATISFACTION SURVEYS * BENEFITS AND CHALLENGES CHAPTER -2 * RESEARCH METHODLOGY * METHODS OF RESEARCH * NEEDS OF THE STUDY * OBJECTIVES OF THE STUDY * LIMITATIONS OF THE STUDY CHAPTER -3 * INDUSTRY PROFILE * COMPANY PROFILE * PRODUCT PROFILE CHAPTER -4 * DATA ANALYSIS * INTERPRETATION CHAPTER -5 *
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questionnaire‚ which should only take a few minutes to fill in. The information you give here will be treated strictly for research purpose. The objective of this questionnaire is to establish a relationship between Company Ethics‚ Employee Job Satisfaction and Employee Performance. Kindly fill in the blank spaces given next to the questions. Encircle the most suitable option where required. NAME: AGE: __________ GENDER: (a) Male (b) Female DEPARTMENT: ______________________ MARTIAL
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“CUSTOMER SATISFACTION” - An Experience with Ltd. 1|Page Internship Report on “Customer Satisfaction of Grameen Phone LTD” Submitted to Anahita Ahmed BRAC Business School BRAC University Submitted By Marzana Moslem Mouli ID - 07304087 Dept. –BBS Submission Date 22nd December‚ 2011 2|Page Chapter- 1 Introductory PART 3|Page Transmittal Message December 22‚ 2011 Anahita Ahmed BRAC Business School BRAC University 66 Mohakhali‚Dhaka Subject: Submission
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Emotional Intelligence and Job Satisfaction September 20 2010 - Research from the University of Haifa found that employees with high levels of emotional intelligence are more dedicated and satisfied at work. The study surveyed 809 employees and managers in two public sector organizations and two private companies‚ examining the influence of emotional intelligence on factors such as organizational politics‚ work attitudes‚ formal and informal behavior‚ feelings of justice‚ and burnout. The study
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puts too much power on the patients. For example‚ if you put Mayo Clinic’s two hospitals in Rochester‚ MN on their regarding Patient Survey answers‚ they score below average than average Minnesota hospitals and national average regarding patient satisfaction categories. Yet‚ Mayo is ranked #1 in US News as far as top hospitals in the nation are concerned. I think the public is not always ready to know what those numbers reflect: ie infection rates‚ length of hospitalization. The last time I saw such
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CUSTOMER SATISFACTION SURVEY OF NEPAL SBI BANK Your responses are anonymous and confidential. 1. Gender 1. Male [ ] 2. Female [ ] 2. Age 1. 30 years and below [ ] 2. 31-40 years [ ] 3. 41-50 years [ ] 4. Over 50years [ ] 3. What is your primary occupation? 1. Business Man [
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of Bank Alfalah Limited‚ Motijheel Branch‚ under the supervision of Mr. Md. Maksudul Haque‚ the head of Customer Service Division. I decided to work in this department and selected the subject of my internship report as “Analysis of the Customer Satisfaction of Bank Alfalah Limited”. I have worked in this department closely during my internship tenure and I firmly believe that‚ this experience will give me an extra edge. 1.2 Background of the Report With growing competition‚ among nationalized
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Delivery service f) Competitions g) Consumer’s complaints h) Questionnaire results 4. Conclusions 5. Recommendations 6. Appendixes: Questionnaire about the consumer satisfaction of services of McDonald’s in Changsha 1. Introduction As requested‚ this report is based on a market research on the consumer satisfaction of the services of McDonald’s in China. This report shows McDonald’s background ‚ history‚ an introduction of its services and reveals the benefits and the drawbacks of the
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