students‚ class size‚ curriculum‚ and the government policies in education. According to Herzberg Motivation-Hygiene Theory‚ the factors causing satisfaction are different from those causing dissatisfaction‚ the two feelings cannot simply be treated as opposites of one another. The opposite of satisfaction is not dissatisfaction‚ but rather‚ no satisfaction. Similarly‚ the opposite of dissatisfaction is nodissatisfaction. While at first glance this distinction between the two opposites may sound like
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Running Head: Patient Satisfaction Research Conduct and use of Patient Satisfaction Research in Health Care Abstract The purpose of this paper is to gain an understanding of Patient Satisfaction Research in health care. By understanding the definition of patient satisfaction as well the use of patient satisfaction surveys in health care‚ others will be able to comprehend how managers of Health Care Organizations use the scores to improve the
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Improve Customer Satisfaction Running Head: Improve the Customer Satisfaction Improving the Customer Satisfaction in Hospitality Industry Zhang Hexin Tianjin University of Commerce TUC-FIU Cooperative School HFT3453 Lodging Operations Control Professor: Tao wei Date: April 14‚ 2012 2 Improve Customer Satisfaction Abstract This research paper aims to give the clearly definition of the customer satisfaction and give the substantial strategies to improve the customer satisfaction. From the research
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CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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relationship between job satisfaction & job performance by exploring preceding studies and reputable theories on the topic. The essay question seems to suggest that job satisfaction is a mandatory and an initial influence for increased performance‚ and that it is management who orchestrates the process. The reader should attain a more informed perspective on ways in which management impinge on (and if it is in fact‚ significant to) an employee’s satisfaction‚ and whether satisfaction is paramount to productivity
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challenging when it comes to achieving job satisfaction. According to Zondag (2001) “Pastors meet with little recognition‚ face heavy workloads‚ often have to go it alone‚ and promotion and career opportunities are few and far between” (p. 311). Based on the research provided by Zondag‚ many of the extrinsic variables that prompt satisfaction for other types of professions are not commonly present in religious service. With the realization that job satisfaction is such and important and integral part
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FUNCTION OF JOB SATISFACTION Introduction There is confusion and debate among practitioners on the topic of employee attitudes and job satisfaction even at a time when employees are increasingly important for organizational success and competitiveness. “Happy employees are productive employees.”“Happy employees are not productive employees.” We hear these conflicting statements made by HR professionals and managers in organizations. This research aims at establishing job satisfaction as a basis for
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from each customer (National Business Research Institute‚ 2009) Customer satisfaction has been a subject of great interest to organizations and researchers alike. The principal objective of organizations is to maximize profits and to minimize cost. Profit maximization can be achieved through increase in sales with lesser costs. One of the factors that can help to increase sales is customer satisfaction‚ because satisfaction leads to customer loyalty (Wilson et al.‚ 2008) When a consumer/customer
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Background Customer satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. In a competitive market place where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Customer satisfaction is an ambiguous and
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Chapter 1 THE PROBLEM AND ITS BACKGROUND Introduction Employee motivation and job satisfaction have always been an important issue in an organization‚ but few organizations have not made motivation and job satisfaction top priorities or even neglected the issue at times. The failure of the managers in the organization to determine the motivational factors of the employees will create dissatisfaction of the employees which will eventually result to the decrease in productivity of the employees
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