Barry: Sales and Job Satisfaction

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Organizational Behaviour ExerciseDeepak Kumar Singh
Section 1
MBA (F & B)
Barry Niland, the supervisor of a small sales department noticed one of his sales representatives Henry Hunter’s sales performance have gone down drastically in the past six months .The following symptoms were noticed had below mentioned problems: * Hunter’s performance in sales had declined in the past six months * Other sales representatives were overachieving their targets. * Niland decides to review and boost Hunter’s performance. Approaches for increasing Hunter’ Performance.

* Job satisfaction
* Job performance
* Job involvement
* Organisational commitment
Niland addressed job satisfaction issue by doing the following things: * Sales person represents the company and is the face of the company * Opportunity to help customers and many other people

* How his efforts can create value for production people, shareholders and the his own returns. * Opportunity to experiment with your ideas and get feedbacks to improve upfront.. * No boredom with the job, as the requirements of the job changes constantly which will maintain a dynamic environment and will maintain the excitement of doing something new. * Opportunity to show his ability and knowledge to others. Question 1:

For Job satisfaction, various things that need to be taken care of are - Personality ,belief, values, attitudes, motivation, ability and perception Comment
Niland has tried to motivate Hunter by giving him motivation and excitement related to his jobs and the opportunity which is attached to his job profile .He is also giving him a lot of confidence by encouraging him to experiment with his ideas and how he can be instrumental in adding value to the company,the shareholders and to his personal growth as well. Apart from directly jumping in the conclusion to us would have been imperative if Niland might...
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