Customer Satisfaction of Grameen Phone
“CUSTOMER SATISFACTION”
- An Experience with
Ltd.
1|Page
Internship Report on “Customer Satisfaction of Grameen Phone LTD”
Submitted to
Anahita Ahmed
BRAC Business School
BRAC University
Submitted By
Marzana Moslem Mouli
ID - 07304087
Dept. –BBS
Submission Date
22nd December, 2011
2|Page
Chapter- 1
Introductory PART
3|Page
Transmittal Message
December 22, 2011
Anahita Ahmed
BRAC Business School
BRAC University
66 Mohakhali,Dhaka
Subject: Submission of Internship Report.
Dear Madam,
With due respect, I am submitting my Internship Report on the topic titled “Customer
Satisfaction of GrameenPhone” as a partial fulfillment of my BBA Program. I have found the study to be quite interesting, beneficial & insightful and tried my level best to prepare an effective & creditable report.
It‟s my pleasure to inform you that I have already finished my internship in a reputed organization in Grameen Phone Ltd. It was undoubtedly an interesting opportunity for me to work on this assigned topic to enhance my knowledge in the practical field. This report explores the level of satisfaction of the existing customers of Grameen Phone Ltd.
Therefore I sincerely hope that the report would be meeting your expectations and standards and you will find it worth all the labor I have put in it.
Thanking you.
Sincerely yours,
Marzana Moslem Mouli.
4|Page
Acknowledgement
The successful completion of this report might never be possible in time without the help some person whose inspiration and suggestion made it happen. First of all I want to thank my internship advisor Anahita Ahmed for her kind assistance and co-operation to complete my report in the context of GrameenPhone.
I would also like to thank Mr. Md. Nazmul Ahsan Khan, Value Chain Specialist and my supervisor of Grameen Phone who helped me by providing informative instructions.
And finally I also express my sincere gratitude to all those who
- An Experience with
Ltd.
1|Page
Internship Report on “Customer Satisfaction of Grameen Phone LTD”
Submitted to
Anahita Ahmed
BRAC Business School
BRAC University
Submitted By
Marzana Moslem Mouli
ID - 07304087
Dept. –BBS
Submission Date
22nd December, 2011
2|Page
Chapter- 1
Introductory PART
3|Page
Transmittal Message
December 22, 2011
Anahita Ahmed
BRAC Business School
BRAC University
66 Mohakhali,Dhaka
Subject: Submission of Internship Report.
Dear Madam,
With due respect, I am submitting my Internship Report on the topic titled “Customer
Satisfaction of GrameenPhone” as a partial fulfillment of my BBA Program. I have found the study to be quite interesting, beneficial & insightful and tried my level best to prepare an effective & creditable report.
It‟s my pleasure to inform you that I have already finished my internship in a reputed organization in Grameen Phone Ltd. It was undoubtedly an interesting opportunity for me to work on this assigned topic to enhance my knowledge in the practical field. This report explores the level of satisfaction of the existing customers of Grameen Phone Ltd.
Therefore I sincerely hope that the report would be meeting your expectations and standards and you will find it worth all the labor I have put in it.
Thanking you.
Sincerely yours,
Marzana Moslem Mouli.
4|Page
Acknowledgement
The successful completion of this report might never be possible in time without the help some person whose inspiration and suggestion made it happen. First of all I want to thank my internship advisor Anahita Ahmed for her kind assistance and co-operation to complete my report in the context of GrameenPhone.
I would also like to thank Mr. Md. Nazmul Ahsan Khan, Value Chain Specialist and my supervisor of Grameen Phone who helped me by providing informative instructions.
And finally I also express my sincere gratitude to all those who