A Term Paper on an Analysis on the Comparison of Customer Satisfaction Between Grameen Phone & Banlalink

Part: 1 Introduction 1.1 Background Grameen phone & banglalink, apparently the largest mobile telecommunication industry in bangladesh.those operator their function with an aim to accomplish some principal target. That operator has to address a large number of customers throughout the country. They are impressive to get to the customers to know their impression on the services of their communication medium. This report, an analysis on the comparison of customer satisfaction between Grameen Phone & Banlalink has been prepared to fulfill the partial requirement of BBA program. While preparing this report, I had great opportunity to have an in depth knowledge of activities, especially on the research methodology .this report brings helps to develop our understanding about formulating hypotheses, testing hypotheses. At first we collect 50 people’s person data then find out the customer of the gp & banglalink.then we comparison of the customer satisfaction. This research improves our knowlage, skills & ability. In BBA program on the course BUS 405 Research Methodology for Business is very important things. Students know about the research. Knowledge of research not only helps one to look at the available information in sophisticated and creative ways in the fast-paced global environment that business race but this knowledge also helps in other ways. Modern technology has made research an exciting and a relatively smooth process. Today a personal computer with a modem or any means to an internet connection places one within easy reach of knowledge of what happening in the global environment. Technology has facilited the research process and decision making.

1.2 Objective * To identify the satisfaction level * To identify the average expenditure * To identify the burden level * To identify the average per minute call charge of BL & GP connection to subscribers opinion * To identify & analysis that mobile