Airtel a Study of Consumer Satisfaction on Airtel

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A STUDY
ON

“CUSTOMER SATISFACTION ON MOBILE POSTPAID CONNECTION”

AT

BHARTI AIRTEL LIMITED (HYDERABAD)

A Project Report submitted to
VISHWA VISHWANI Institute of Systems & Management (AICTE)
In partial fulfillment of requirement for the award of
POST GRADUATE PROGRAM (DEGREE) IN BUSSINESS
MANAGEMENT for the 2006-08 session

Submitted By:

RAJU SHANKAR Reg. No. - 2014

VISHWA VISHWANI
Institute of Systems & Management (AICTE)
Boston House, Thumukunta (P.O), Hakimpet (via) Hyderabad - 500078

The Project (Master’s Thesis) of

RAJU SHANKAR

Titled

A STUDY

ON

“CUSTOMER SATISFACTION ON MOBILE POSTPAID CONNECTION”

Is approved and accepted in quality form

Project Guide: External Examiners

Name: Name:

Qualification: Qualification:

Signature: Signature:

STUDENT DECLARATION

I hereby declare that the Project (Master’s Thesis)

Titled

A Study on

“CUSTOMER SATISFACTION IN MOBILE POSTPAID CONNECTION”

A Project Report Submitted to
VISHWA VISHWANI Institute of Systems & Management (AICTE) In partial fulfillment of requirement for the award of POST GRADUATE PROGRAM (DEGREE) IN BUSSINESS
MANAGEMENT for the 2006-08 session

Is my original work and not submitted for the award of any other Degree, Diploma, or other similar title or prizes

Place:
Date:
Student Name & Signature

ACKNOWLEDGEMENT

I thank to my college Director Mr. Mohan S. Rao for his encouragement and extending his support in completing the study at Bharti Airtel Limited (Hyderabad).

I wish to express my heartfelt thanks to Mr. R. Vijay Prasad Marketing Faculty of VISHWA VISHWANI Institute of Systems and Management for his guidance, vital Support & cooperation.

Also I would like to express my sincere thanks to Mr. C.V. Ranga Reddy external faculty of VISHWA VISHWANI Institute Of Systems and Management & Mr. B. Satyanarayana faculty of VISHWA VISHWANI Institute of Systems and Management for their Motivation, inspiration & encouragement.

Last but not the least; I am grateful to Mr. Ravi Mehra (Zonal head Post-paid, sales) & Mr. P. Kiran Kumar from BHARTI AIRTEL Limited for their unfolding Stretch on Which the Project has been written.

I am very much grateful to my parents for their support & inspiration On this project.

(RAJU SHANKAR)

CONTENTS

Page No.
Chapter-I

Introduction 7-10

Company profile 11-17

Product profile 18-20

Literature review 21-24 Chapter-II

Objectives of the study 26-27

Limitations of the study 28-29 Chapter-III

Research methodology 31-38 Chapter-IV

Data Analysis & Interpretation 40-47 Chapter-V...
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