Understand Why Effective Communication Is Important In The Work Setting

Level: 3
Credit value: 3
Learning outcomes
There are four learning outcomes to this unit. The learner will be able to:
1. Understand why effective communication is important in the work setting
2. Be able to meet the communication and language needs, wishes and preferences of individuals
3. Be able to overcome barriers to communication
4. Be able to apply principles and practices relating to confidentiality

Outcome 1
Understand why effective communication is important in the work setting

Communication is ability to pass and receive messages to and from other people. Since the very beginning people were trying to communicate and improving ways to communicate to each other in order to be understood.
Firstly people just used certain noises and gestures, later they were
Level of communication skills (the receiver might not understand the message if the sender doesn’t speak the same language or is unable to make grammatically correct sentences.
Insufficient knowledge of subject ( if sender uses jargon or doesn’t adjust the message according to the receiver needs, the receiver might not understand)
Information overload ( the message must contain all important information, but must not be too long as the receiver might be not able to keep attention for that long and feel overwhelmed)
Emotional receiver ( if the person we are communicating with is upset, angry or worried it may be difficult for him/her to concentrate on what we want to say to them)
Transmitting barriers (difficulties we can experience whilst passing the message)
Physical barriers (noise, lighting, space, technology failure,