Nvq Level 3 Unit 501 Use And Develop Systems That Promote Communication
Unit 501 Use and develop systems that promote communication (SHC51)
1.1Review the range of groups and individuals whose communication needs must be addressed in their own job role.
Within a social care setting it is essential as a manager to communicate effectively as predominantly therapeutic interactions occur with vulnerable people and their families and with staff and visitors and often they may be experiencing difficult and challenging personal situations making the need for us to be excellent communicators even greater. Interpersonal skills are those skills that enable us to interact with another person, allowing us to communicate successfully with them. Good communication skills are vital for team leaders/managers in health …show more content…
1.3 Having looked at the varying types of communication interactions and the process that defines communication I am going to analyze the barriers and challenges to communication within my own job role.
Bazler Riley, 2008 states:
“Communication involves the reciprocal process in which messages are sent and received between two or more people”
Very often factors occur causing barriers to communication means that understanding of the message is lost this can often cause distress and conflict and confusion and what the person receives in the communication is not what was originally intended.
Below are some barriers to communication that may occur in my job role.
Environmental factors such as noise, heat/cold/inappropriate environment. When communicating we need to assess the environment in which we intend the interaction is going to take place to ensure it is suitable for example you wouldn’t conduct a supervision with a staff member in a staff room that had regular visitors coming and going and was noisy and had no
1.1Review the range of groups and individuals whose communication needs must be addressed in their own job role.
Within a social care setting it is essential as a manager to communicate effectively as predominantly therapeutic interactions occur with vulnerable people and their families and with staff and visitors and often they may be experiencing difficult and challenging personal situations making the need for us to be excellent communicators even greater. Interpersonal skills are those skills that enable us to interact with another person, allowing us to communicate successfully with them. Good communication skills are vital for team leaders/managers in health …show more content…
1.3 Having looked at the varying types of communication interactions and the process that defines communication I am going to analyze the barriers and challenges to communication within my own job role.
Bazler Riley, 2008 states:
“Communication involves the reciprocal process in which messages are sent and received between two or more people”
Very often factors occur causing barriers to communication means that understanding of the message is lost this can often cause distress and conflict and confusion and what the person receives in the communication is not what was originally intended.
Below are some barriers to communication that may occur in my job role.
Environmental factors such as noise, heat/cold/inappropriate environment. When communicating we need to assess the environment in which we intend the interaction is going to take place to ensure it is suitable for example you wouldn’t conduct a supervision with a staff member in a staff room that had regular visitors coming and going and was noisy and had no