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Communication Nvq 3

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L3 HSC Technical Certificate unit worksheet

Unit 301 - Principles of communication in adult social care settings

The numbers in the bracket after each question relate to the assessment criteria in the standards

1. Identify the different reasons why people communicate (1.1.1) Communication is a way in which we get a message across to others, or a way in which we receive a message. Sometimes the message can be received but not in the way it was intended to be received. The way in which a message is received can depend on the way in which we communicate for example body language, facial expression, gestures (moving your hands etc.), and the way we speak (tone of voice etc.).

2. Explain how communication affects relationships in an adult social care setting (1.1.2) Communication can affect relationships in a social care setting in a positive or negative way. It will depend on how the message has been received and how it was intended to be received. If it was a negative communication it could have a very negative effect on the relationship you may have with that individual, and vice versa. It is important to be careful of what you say and how you say it, as people may receive a different message to what was intended.

3. Compare ways to establish the communication and language needs, wishes and preferences of and individual (2.2.1) |Ways to establish communication. |Positives |Negatives | |Asking the person you are communicating with how they |Gives the person the choice of how they want to be |They may not be able to communicate for example they | |would like to communicate. |communicated with. |have a hearing impairment. | | | |There may be a...