L3 Diploma in Health and Social Care
Unit 2
1.1 identify the different reasons people communicate.
In order to express emotions i.e, fear, anger, pain, joy or love.
1.2 Explain how communication affects relationships in the work setting.
In your job you need to communicate with people all the time. First and foremost is the person you are supporting, but there are also their family and friends to who are likely to be involved in the support plan. You would also have to communicate with colleagues and with other professionals to.
The way you communicate will be different depending on the person with whom you are communicating and the purpose of the communication.
As the case study shows different approaches to communicate the same information are appropriate for different people.
2.2 describe the factors to consider when promoting effective communication
Can you communicate in the right way, is there environment good for them to communicate in, i.e. can they hear you, not to noisy in there room for them, lounges confinable for them to talk in. They are happy were they are to talk, making their environment safe and as confinable, as possible. Speaking in a carming, happy, helpful voice so the resident can feel like they can talk to you.
3.1 explain how people from different backgrounds may use and/or interpret communication methods in different ways
Communication is about much more than words being exchanged between two people, it is influenced by great many factors.
People background, what they believe in and the culture in which they live has significant effect on communication.
Culture is about more than language, it is about the way that people live, think and relate to each other.
It is also important that you always communicate at a language level that people are likely to understand, but do not find patronising.
Everyone has the right to be spoken to as an adult and not down to. So no over talking to someone if you’re pushing people in wheal chairs,
1.1 identify the different reasons people communicate.
In order to express emotions i.e, fear, anger, pain, joy or love.
1.2 Explain how communication affects relationships in the work setting.
In your job you need to communicate with people all the time. First and foremost is the person you are supporting, but there are also their family and friends to who are likely to be involved in the support plan. You would also have to communicate with colleagues and with other professionals to.
The way you communicate will be different depending on the person with whom you are communicating and the purpose of the communication.
As the case study shows different approaches to communicate the same information are appropriate for different people.
2.2 describe the factors to consider when promoting effective communication
Can you communicate in the right way, is there environment good for them to communicate in, i.e. can they hear you, not to noisy in there room for them, lounges confinable for them to talk in. They are happy were they are to talk, making their environment safe and as confinable, as possible. Speaking in a carming, happy, helpful voice so the resident can feel like they can talk to you.
3.1 explain how people from different backgrounds may use and/or interpret communication methods in different ways
Communication is about much more than words being exchanged between two people, it is influenced by great many factors.
People background, what they believe in and the culture in which they live has significant effect on communication.
Culture is about more than language, it is about the way that people live, think and relate to each other.
It is also important that you always communicate at a language level that people are likely to understand, but do not find patronising.
Everyone has the right to be spoken to as an adult and not down to. So no over talking to someone if you’re pushing people in wheal chairs,