Review Dont Read

Topics: Management, Customer service, Customer Pages: 4 (638 words) Published: March 4, 2013
Performance and Development Summary (Hourly Associates)

|Name: | |Locati| | | | |on/Des| | | | |cripti| | | | |on: | | |CUSTOMER SERVICE: FIRST | | | | |Find – Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance |X | | | |Inquire – Seeks to fully understand the customers’ needs and project, makes sure customer has everything he/she needs |X | | | |Respect – Treats customers and other associates in a sincere, appreciative manner; has a polite, professional and positive attitude |X | | | |Solve – Solves the customers problems, looks for opportunities to say “yes” and share product knowledge, empowers him/herself to take care of the |X | | | |customer | | | | |Thank – Thanks the customer and asks him/her to shop with us again | |X | | |Professionalism - Acts with...
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