Identify Communication Skills

After completing our service project we were able to identify the types of communication skills that were used throughout the process. Some of the skills we used were verbal communication, interpersonal communication, non-verbal communication, listening skills and, presentation skills. From the beginning of our project, and all the way to the end communication was vital. Our group used interpersonal communication and verbal communication to go face-to face and ask casa’s permission to do our service project with them. This helped with our project because in order to begin our service for them we needed to have their permission and also be on the same page as them. While we were meeting with casa to set an agenda we were using both verbal, and listening communications. We used verbal communication by
Communicating with those around us was important so that we could make sales and also share information about the service we were doing so people could have a better understanding to what their money would be going towards. The representation of our group was also important; nonverbal communication played a role in this we wanted to set off a positive body language our confidence was very important being approachable was extremely helpful because it helped attract the customers and that led us to raise the money we needed. Reading our customers body language was also important for us; through this we were able to interpret if someone was showing interest in our booth and it provided motivation for our success. Since we had to do the service portion of our project two separate times listening to what our customers like was extremely helpful for our second attempt to our project. In the end we were able to raise the money needed for casa, we bought cleaning supplies just like they needed. We were able to use our presentation skills to present our donation to them. After completing our project we realize that the ability to communicate information is a vital life