Shc 31

Topics: Communication, Nonverbal communication, Sign language Pages: 6 (2212 words) Published: March 29, 2013
SHC: 31
1:1 Identify the different reasons people communicate.
1:2 Explain how communication affects relationship in the work setting. Communication can be delivered in many different forms. The main way to communicate is verbally. We do this continuously throughout the day, sometime without even thinking about it. The ability to communicate with people is a vital factor in working towards building relationships. When meeting a new client, I show them positive body language by smiling and saying “hello”. This helps to start building a good relationship between myself and the service uses so that they feel confident and begin to trust me. We can express our feelings and needs through communication. We can do this verbally, adjusted our tone and volume to suit our mood and non-verbally by crossing our arms to show us in a defensive mood or by giving a hug to a person who is emotional. Working with adults who have autism they may have difficulty expressing themselves and may display an array of emotions not suited to there mood. Sometimes people not familiar with this behaviour don’t understand the emotion being displayed by the adult with autism, this may cause frustration, aggression, anxiety and withdrawal with the autistic adult as they are being misunderstood. It’s important to be patient, approachable, non-judgmental and a good listener. It is also good to recognising the different needs of young people. Communication is a way of exchanging information either verbally, in writing or non-verbally. In a work setting the information express may be about the service users, issues, situations or knowledge of the job. Effective communication is essential. When giving instructions, they should be clear and on a level so the person receiving it can understand to avoid confusion. To inform clients about the activities available to them, I verbally tell them and also give them a leaflet this helps to reminds them of what is on offer and is sometimes easier to understand and it is there in black and white. Communication is particularly important in the work setting as it can affect the relationships we build. We need to build relationships with service users, parents and relevant authorities. To do this successfully we have to ensure the relationship grows with the use of effective communication; we can do this by providing the necessary information needed. Communication has to be clear and concise, both verbal and written. Without these skills we cannot engage productively with individuals and there will be a breakdown in communication and relationship. The first time we meet clients it is important that we are friendly and welcoming. This is the start of the relationship and it is good to begin with firm foundations and that they get a positive feeling about us. Daily conversations, asking “How are you” or “what did u do over the weekend” will slowly build up a rapport with the service user. Gradually the relationship will move on from that first friendly hello to deep conversations learning more about them.

Team communication is important and essential to keep everyone in the group knowledgeable about what is going on within that group. Positive communication skills like listening, open-ended questions and calm tone of voice help bring people together. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same. Effective relationships in the work setting enables to you provide support to others and expect support from them in times of difficulties. This also means promoting a positive working environment where colleagues experience job satisfaction. Service users will also trust practitioners because information is regularly shared and concerns are addressed within an environment that encourages open communication. People who work together as a team with a common aim will provide the best possible service for the service...
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