Criteria: 4.1, 4.2-Explain the Legal and Ethical Tensions Between Maintaining Confidentiality and Sharing Information. Analyse the Essential Features of Information Sharing Agreements Within and Between Organisations.

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Criteria: 1.1, 1.2, 1.3-Review the groups and individuals whose communication needs you must address in your work role. Explain how you support effective communication within your work role. Analyse the barriers and challenges to communication within your work role. Being able to communicate is a major feature of being human. Throughout the working day we absorb information and pass this on to other people. Communication is vitally important if a team is to work effectively. Almost everything I do at work relies on communication. Communication is the basis of interaction and skills in speaking, writing and specially, listening are essential when working with children and adults in my setting. The interaction and communication I carry out within my setting are with children, colleagues, deputy, manager, parents and other agencies and professionals. As I am interacting with diverse group of people each day, I need to use a variety of communication skills depending on the position of the person/children and the context in which the communication take place. I have to be aware of the fact that I need to use appropriate language and terminology for my message to be understood. For example, talking to a child who is hurt -my approach to him/her will be empathic while talking to a medical staff might require just a delivery of impersonal information. When talking to children I must get down to their level, observe and listen carefully to what they are saying/asking, keeping eye contact during the conversation, asking short questions and wait patiently for their answer. When I communicate with adults, an important point to remember always is the fact that sometimes the person in front of me might go through personal crisis or is feeling upset in some way so this requires excellent skills to make sure I’m making the person in front of me(colleague, parent) felling supported and valued. To support an effective communication with my team we have regularly meetings (weekly...
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