P1 COMMUNICATION
Unit 1 – Developing Effective Communication in Health and Social Care
P1 – Explain the role of effective communication and interpersonal interaction in health and social care
Introduction
Communication is a way to interact with people. There are various ways people communicate, for example; verbally communicating with somebody, or sometimes more than one person. This can also be paired with other types of communication such as facial expressions and reflexive listening. Communication is important in health and social care settings as it helps the service user and care worker understand one and another. If effective communication does not happen, it is lead to misunderstanding or misinterpretation because the person providing the service was not trained in understanding expressions, gestures, body language, and emotions. This may because different people may express themselves and communicate in different ways due to culture.
What different forms of communication?
There are many different types of communication, such as BSL (British Sign Language), hand gestures, Braille and orally speaking though they are categorised into three main groups that are used in all health and social setting. These are the three main types; verbal, non-verbal, and written communications which are used in many different health and social care settings such as residential care homes, schools and hospitals.
Verbal communication is usually talking orally by using voice to communicate between two or more people. However verbal communication comes in two types, informal and formal. Informal is when the conversation is calm and comfortable because it is usually used when talking to friends as it allows the speaker to talk freely. Formal communication is when the conversation is spoken in a professional manner, for example between a doctor and patient. This type of communication is more likely to be used in interviews and in work settings as it shows professionalism. Another type of
P1 – Explain the role of effective communication and interpersonal interaction in health and social care
Introduction
Communication is a way to interact with people. There are various ways people communicate, for example; verbally communicating with somebody, or sometimes more than one person. This can also be paired with other types of communication such as facial expressions and reflexive listening. Communication is important in health and social care settings as it helps the service user and care worker understand one and another. If effective communication does not happen, it is lead to misunderstanding or misinterpretation because the person providing the service was not trained in understanding expressions, gestures, body language, and emotions. This may because different people may express themselves and communicate in different ways due to culture.
What different forms of communication?
There are many different types of communication, such as BSL (British Sign Language), hand gestures, Braille and orally speaking though they are categorised into three main groups that are used in all health and social setting. These are the three main types; verbal, non-verbal, and written communications which are used in many different health and social care settings such as residential care homes, schools and hospitals.
Verbal communication is usually talking orally by using voice to communicate between two or more people. However verbal communication comes in two types, informal and formal. Informal is when the conversation is calm and comfortable because it is usually used when talking to friends as it allows the speaker to talk freely. Formal communication is when the conversation is spoken in a professional manner, for example between a doctor and patient. This type of communication is more likely to be used in interviews and in work settings as it shows professionalism. Another type of