Unit 1 – Developing Effective Communication in Health and Social Care P1 – Explain the role of effective communication and interpersonal interaction in health and social care Introduction
Communication is a way to interact with people. There are various ways people communicate, for example; verbally communicating with somebody, or sometimes more than one person. This can also be paired with other types of communication such as facial expressions and reflexive listening. Communication is important in health and social care settings as it helps the service user and care worker understand one and another. If effective communication does not happen, it is lead to misunderstanding or misinterpretation because the person providing the service was not trained in understanding expressions, gestures, body language, and emotions. This may because different people may express themselves and communicate in different ways due to culture. What different forms of communication?
There are many different types of communication, such as BSL (British Sign Language), hand gestures, Braille and orally speaking though they are categorised into three main groups that are used in all health and social setting. These are the three main types; verbal, non-verbal, and written communications which are used in many different health and social care settings such as residential care homes, schools and hospitals. Verbal communication is usually talking orally by using voice to communicate between two or more people. However verbal communication comes in two types, informal and formal. Informal is when the conversation is calm and comfortable because it is usually used when talking to friends as it allows the speaker to talk freely. Formal communication is when the conversation is spoken in a professional manner, for example between a doctor and patient. This type of communication is more likely to be used in interviews and in work settings as it shows professionalism. Another type of verbal communication is face to face, an example of this used in a health and social setting is when a doctor diagnoses a patient in hospital. However one of the main problems in verbal communication is language as it effects understanding therefore interpreters are used to help. Another problem that can occur in verbal communication is jargon. Jargon is when words are used by particular professions which may lead to others finding it hard to understand, for example at a doctor’s surgery the patient may not understand what the doctor is saying. However verbal communication helps promote effective communication as it shows understanding. Non verbal communication is a form on communication that does not include speech; it is typically seen through facial expression, gestures and body language. It is generally used face to face because you’ll need to see the person you are communicating with. This type of communication is effective as it can be used when someone does not understand English, such as in a hospital if the patient does not understand English, the doctor usually tries communicating with them through non verbal communication which generally solves the main problem in verbal communication. It can also be used when service users who aren’t able to hear through sign language as they are able to see. On the other hand when communicating non- verbally gestures are usually used but this may overcome an issue as gestures can be misinterpreted due to people coming from different cultures causing communication to fail. Non-verbal communication is used in health and social care settings such as care homes as care workers try to understand the service user to see what they are trying to put across even if they’re not verbally communication with them for example in a nursery the child may be upset and they may show this through facial expression therefore the teacher will have to understand how they are feeling. Written communication is usually used for when writing emails,...
Please join StudyMode to read the full document