H&S Care; Communication P1

Topics: Communication, Nonverbal communication, Sign language Pages: 7 (2395 words) Published: April 10, 2013
H Task 1: Ways of communicating effectively
P1: Explain the roles of effective communication and interpersonal interactions in a health or social care setting Types of Interpersonal Interaction
Interpersonal interaction is the abilities necessary in order to communicate and interact successfully with other people, including being able to listen properly and to communicate and empathise with others. There are many different ways to communicate, and many different forms of communications. These include verbal and nonverbal conversations. Ways of communicating nonverbally include; texting emails and social networking sites like Facebook. Verbal ways of communicating are through face to face conversations and talking over the phone. If English or that country’s native language isn’t an individual’s first language they may not understand it properly or at all then this can cause major problems, especially if it is something important that may require the doctors or nurses help such as needing painkillers when giving birth. Similar to this if people a individual is talking with speak in slag, jargon or with a heavy accent then the individual may struggle to understand what they are saying simply because they are not talking in a language or way that they understand, so to overcome this the individual may have to ask them to break down what they are saying as they find it to hard to understand if they speak normally, although this may be a good thing as it may mean that the individual will have to listen harder and concentrate more on what the person is saying so that they can understand them properly. Effective ways to communicate would be verbal conversations, preferably through face to face meetings, or sometimes even through phone calls. Interpersonal interactions between two or more people usually include communications through, social networking sites, emails and text messages. But effective ways to communicate with others would depend on the health or social care settings, the level/topic of your conversation and the other person/people you are having the conversation with. For example, if you were to have a serious conversation with one of your close friends, you would want to be in a private setting and meeting face to face with your friends, as this enables you to understand what this conversation and topic means to them and how you should respond to it. Talking face to face, verbally is the most effective way to have a conversations, especially if it is on a serious topic, this is because talking face to face you can see the other persons facial expressions, body language and emotions. Being able to see the other person’s reactions to what they are telling you or what you are telling them always help you to develop your reactions in tune to the conversation. For example if your friends was telling you something that had and still does upset them then being able to see their face and body language would help you to comfort them and say the right words that should hopefully make them feel better or at least not so upset on the topic. But if you were talking to the friends over the phone, where you couldn’t see their facial expression and body language, it would be hard to tell what they really feel like, so you may not be able to give them the correct comfort or relief they need, to feel better about the topic. Talking to a person face to face verbally would also help you to know the intensions of the conversations and shows the amount of respect to the person you’re trying to help. On the other hand talking to someone non verbally, so not face to face means that they may not understand what you are trying to tell them or they may not feel the same way about the subject you are talking about, this would make talking face to face with that person in the future possibly harder and defiantly more awkward. Although to certain people communicating nonverbally is easier as they may find confronting people hard, awkward and...
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