Analysis of Communication Skills: a Self Assessment
Analysis of Communication Skills:
A Self-Assessment
"The power of vision is the starting point. Once you have established your goal, you need to develop your communication skills so that you can share your vision with the rest of the world and create something unique," Tips on starting your own winning business. (2011, March 9). This statement is true. I consider my communication skill good to excellent. As the daughter of two school teachers I have an excellent command of the English language and they taught me how to present myself in such a way to adapt to my audience and have a confidence in my words. These traits have allowed me to be successful in a number of various professions, but I find my ability to communicate with a wide variety of people most valuable as a business owner and groomer.
Most of us may not have earned a teaching degree, but we need to be experts when it comes to our profession. As a dog groomer, my vision involves educating the dog owning public. Although most of my clients would not be considered difficult, there are some clients that can challenge my communication skills. I try to remind myself that each one presents a teachable moment. Even though I consider myself a people person, on a day when I am overtired or harried by scheduling mix-ups, equipment break-downs or personal matters, exchanges with these customers can challenge my ability to stay unruffled and understanding. Sometimes derogatory statements are made by pet owners who just don’t know any better. That’s where my role in educating those kicks in and my communication skills show their power.
One example would be when a customer makes an offhanded comment, such as. “Well, isn’t that something! I have to pay more for my dog’s haircut than I do for my own!” Comparing the prices of human and pet stylists, as a groomer we hear that reference so many times that it’s hard to resist eye-rolling, but I can smile and respond in a lighthearted way that hair
A Self-Assessment
"The power of vision is the starting point. Once you have established your goal, you need to develop your communication skills so that you can share your vision with the rest of the world and create something unique," Tips on starting your own winning business. (2011, March 9). This statement is true. I consider my communication skill good to excellent. As the daughter of two school teachers I have an excellent command of the English language and they taught me how to present myself in such a way to adapt to my audience and have a confidence in my words. These traits have allowed me to be successful in a number of various professions, but I find my ability to communicate with a wide variety of people most valuable as a business owner and groomer.
Most of us may not have earned a teaching degree, but we need to be experts when it comes to our profession. As a dog groomer, my vision involves educating the dog owning public. Although most of my clients would not be considered difficult, there are some clients that can challenge my communication skills. I try to remind myself that each one presents a teachable moment. Even though I consider myself a people person, on a day when I am overtired or harried by scheduling mix-ups, equipment break-downs or personal matters, exchanges with these customers can challenge my ability to stay unruffled and understanding. Sometimes derogatory statements are made by pet owners who just don’t know any better. That’s where my role in educating those kicks in and my communication skills show their power.
One example would be when a customer makes an offhanded comment, such as. “Well, isn’t that something! I have to pay more for my dog’s haircut than I do for my own!” Comparing the prices of human and pet stylists, as a groomer we hear that reference so many times that it’s hard to resist eye-rolling, but I can smile and respond in a lighthearted way that hair
Bibliography: Tips on starting your own winning business. (2011, March 9). The Star,100. Retrieved March 20, 2011, from ProQuest Newsstand. (Document ID: 2287661301). First decide on vision for the future :Professor David Brooksbank, Director of Enterprise, Cardiff School of Management, Uwic. (2010, November 24). Western Mail,10. Retrieved March 21, 2011, from ProQuest Newsstand. (Document ID: 2196717321). O’Rourke, James S. (2010). Management Communication: A Case-Analysis Approach, 4th Edition. Upper Saddle River, NJ: Pearson Prentice Hall. Yankelovich, D. (2010, January 11). The Magic of Dialogue. In Consumer Home. Retrieved March 10, 2011, from http://www.athealth.com/Consumer/disorders/dialogue.html