Unit 201 Diploma Level2 Health and Social Care

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Unit 201:- Principles of communication in adult social care settings.

Outcome one: - Understand why communication is important in adult social care settings 1.1 Identify different reasons why people communicate. Communication is essential in everyday life. The more efficient and effective we communicate the better quality of life we can achieve not only for ourselves but for those around us. We need communication for numerous reasons: - * To build/maintain relationships e.g. family, friends, parenting, working etc. * For emotional intimacy.

* Conduct business.
* To learn and to educate.
* For pleasure e.g. Storytelling, film, music etc.

1.2 Explain how effective communication affects all aspects of working in adult social care settings. Effective communication skills are crucial in jobs in the adult social care sector. As care professionals it is our responsibility to make sure that our communication skills meet the needs of the individuals whom we work with. We communicate with a variety of people whilst at work and it is essential we build the best communication relationships we can.

Tenants.
Having a good communication relationship with my tenants is a vital part of relationship building, good relationships with our tenants enables us to care for them in the best way as we gain their trust, a greater understanding of them and their needs. By communicating well we can enable them to develop and work together to maximise their quality of life. It is important that I am adaptable to the tenants needs and be able to respond to various different ways of communicating as everyone needs and preferences are different.

Colleagues.
Communicating well amongst our team enables us to work in the most efficient and effective way we can. By having good teamwork it ensures happiness of staff and tenants. Poor communication can lead to mistakes and conflict. At Colliers we regularly have talks about how we can improve our communication skills and we are encouraged to speak about any concerns or suggestions we may have. We communicate continuously to each other in our jobs by writing in ‘communication sheets’ after we visit each tenant. It is important that we write in these clear and concise way, making sure it’s accurate and has all the information needed as this is the first port of call for the next carer when they come in. In these reports it is important we only write facts about the tenants not our own opinions or feelings. Poor communication amongst staff can lead to miscommunication where people understand the situation differently or do not realise the situation at all.

Family/ friends of the tenants.
Communication with the people close to our tenants can be beneficial to gain further understanding into the tenant’s wants and needs. We have to ensure confidentiality as the tenant may not want information divulged to an individual however close they may be. Before speaking to an individual I would always consult the tenant first to ask for permission, if they were unable to give permission due to poor health etc. I would not divulge any information unless stated in care plan it was ok to do so or I had checked with my manager.

Other health professionals.
Communication and sharing information about a tenant with health professionals is very important. Not only can we raise concerns or queries but we can also receive and deliver feedback on a situation so we can establish the most effective way to handle it. However, it is important that we only divulge information on a need to know basis. Brunelcare has guidelines in place which fall in line with the ‘Data protection act of 1998’ so we know when we are allowed to pass information these are: - * Disclosure with consent from the tenant (failure to reply is not consent.) * Disclosure without consent when necessary (a) legal obligation, (b) administration of justice or (c) to protect vital interests of tenants. * For...
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