Qnt 351 Data Collection Research Paper

Data Collection
QNT/351
June 30, 2014
Data Collection
In the hospitality business, employee retention and low turnover is of utmost importance. Employees are the foundation of any successful operation. Employees provide direct communication with customers, support organizational initiatives, boost profit, curb losses, and build future success. Denihan is a hospitality company that began in 1903 as a dry cleaning company by Benjamin J. Denihan, an Irish immigrant (Denihan, 2011). Denihan’s operations today have grown to include some of the industry’s best hotels and restaurants. To effectively implement employee wellness, management must first understand how to attract and retain the right employees. To seek the best form of hiring and
The primary source of data collection is a survey. According to According to McClave, Benson, & Sincich (2011), “With a survey, the researcher samples a group of people, asks one or more questions, and records the responses” (p. 15). The survey will be handed out to 40 experienced hotel managers in the field. This survey will gauge best practices in hiring qualified employees. In addition to locally sourced surveys, online pre-screened applications will be administered to prospective employees. This software will weed out the applicants that do not provide the right answers, saving recruiters much time and energy. Online recruiting software will help to draw in information about people who have shared their resumes with other companies in search for a job. This software finds individuals that have the qualities the company is looking for. If the applicants get passed these steps, they will be called in for a personal interview. This is a type of survey with one on one communication where the management will be able to ask questions to the applicant to get a feel for the type of person they are and whether or not they will be a good fit for the organization. Some examples of the self-administered survey include:
What are the most important qualities for high level candidates in the hospitality industry? Rank 1-5, 5 being the most important, 1 being the least important. Circle
The survey initiated to experienced hotel management is coded into 5 categories. These categories are number from most valuable (5) to least valuable (1). When this information is inputted for research purposes, the data can be coded into the wrong category. It is important to train the person coding the information that each category has its own definition and level of importance. In addition, people often make errors or mistakes. The survey will be inputted into an excel spreadsheet and tabulated in a computer and by hand to eliminate mistakes. Microsoft Excel can add up and group information quickly and accurately and catch any errors. In addition to human mistakes, the questions should be specific enough to code or track. It may be beneficial to conduct another research study in a month’s time and compare the results. This will give a broader sample and cross reference the data for any errors.
Appropriateness of the Data
Combining the best methods, protocol and recruiting criteria together to find employees takes research and careful evaluation of data. Denihan has implemented instruments to pool data that could give the insight needed to make the recruiting more effective. The purpose of this study was to find out how to recruit the best candidates and how to retain them once they are hired. The data collected proves to be appropriate and meets the study’s purpose. Denihan has obtained quality information (data)