Chilcare Level 2 Unit 001

Topics: Communication, Nonviolent Communication, Nonverbal communication Pages: 3 (752 words) Published: April 14, 2013
The following questions can be written answers for your Certificate. Please complete the questions which your assessor has asked you to complete.

Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

Outcome 1:
1. Identify different reasons why people communicate
People communicate to give information, receive information, give and receive instructions, express a need, negotiate and discuss situations and also to develop learning. |

2. Explain how effective communication affects all aspects of own work Effective communication is the centre of the work without it the job roles will not work. Effective communication is needed to work with the parents of the children in the care setting, team members need to be able to communicate relevant information and you must also be able to communicate effectively to the children so they understand what you are trying to say. |

3. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe an individuals reactions when communicating with them because it is important that you can take into account what each individual is feeling and what they are trying to say. Sometimes you may only be able to see their response by observing facial expressions and body language as they may not feel confident enough to say what they are thinking verbally. |

Outcome 2:
1. Find out an individual’s communication and language needs, wishes and preferences When a child enters the setting talk to the parents to find out if there are any needs their child has. Seek support and advice from other professionals such as speech and language specialists. Observe the child. Find out off line manager if any reports about child’s communication needs. Keep in mind children develop at different rates. |

Outcome 3:
1. Identify barriers to communication
Physical barriers are poor lighting or background noise...
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