INTRODUCTION Consumer Perception Definitions Customer and Consumer -The term “customer” is typically used to refer to someone who regularly purchases from a particular store or company .The term "consumer" more generally refers to anyone engaging in any of the activities used in definition of consumer behavior. Therefore‚ a customer is defined in terms of a specific firm while a Consumer is not the individual buyer-The most commonly thought of consumer situation is that of an individual
Premium Bank Online banking
CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
Premium Bank Debit card Cheque
The impact of e-banking over the personal and business life of a person or institution Introduction: Growth of Electronic banking in a country depends on many factors‚ such as success of internet access‚ new online banking features‚ household growth of internet usage‚ legal and regulatory framework. E-banking can offer speedier‚ quicker and dependable services to the customers for which they may be relatively satisfied than that of manual system of banking. E-banking system not only generates
Premium Bank Online banking Credit card
Defence View‚ Shaheed-e-Millat Road (Ext.) Karachi-75500‚ Pakistan E-mail: drsubhani@yahoo.co.uk Tel: (92-21) 111-264-264 (Ext. 2010); Fax: (92-21) 35894806 Syed Akif Hasan Office of Vice President‚ Iqra University- IU Defence View‚ Shaheed-e-Millat Road (Ext.) Karachi-75500‚ Pakistan E-mail: hasandrakif@gmail.com Tel: (92-21) 111-264-264 (Ext. 1513); Fax: (92-21) 35894806 Muhammad Fayzan Rafiq Iqra University Research Centre-IURC‚ Iqra University- IU Defence View‚ Shaheed-e-Millat Road (Ext
Premium Islamic banking Bank Sharia
March 2012 Electronic Banking or many consumers‚ electronic banking means 24-hour access to cash through an automated teller machine (ATM) or Direct Deposit of paychecks into checking or savings accounts. But electronic banking involves many different types of transactions. Electronic banking‚ also known as electronic fund transfer (EFT)‚ uses computer and electronic technology as a substitute for checks and other paper transactions. EFTs are initiated through devices like cards or codes that
Premium Debit card
Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
Premium Customer service Sales Customer
Customer satisfaction of mcD Intro. The topic is selected to analyze the satisfaction levels of the customers towards McDonald’s products. The topic is aimed at understanding the consumer’s satisfaction. 2) Introduction to McDonalds Corporation :- McDonald’s Corporation is the world’s largest chain of FAST FOOD RESTAURANTS‚ Serving nearly 58 million customer dalily. It was started by two brother Dick and Mac Donald in San Bernardino‚ California in 1940. McDonald’s Restaurants are found in more
Premium Sampling Research Customer
Executive Summary: The banking industry in Bangladesh has flourished over the years‚ making double-digit profit percentages‚ sustaining growth and surviving cut-throat competition while providing attractive returns to shareholders. However‚ the greed for more without befitting platform and fundamentals brings its own challenges and questions in people ’s minds. The image of the banking industry has many times been tarnished by several stories regarding the owners in recent media releases. Despite
Premium Bank
Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS Customer Satisfaction Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS February 2007 TABLE OF CONTENTS I. Introduction ................................................................................................................... 7 II. What will a Customer Satisfaction Framework Offer ........................... 9
Premium Customer service Consumer protection Quality of service
Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant
Premium Customer satisfaction Customer service Customer