Literature Online banking first introduced in the UK was early 1990s when number of banks conduct test with their own Internet services. The first major financial institutions to offer a web-based banking service in the UK was Nationwide Building Society’s Online Banking websites‚ launched in May 1997; the first bank to offer current account services over the internet was Royal Bank of Scotland. Now‚ all the major high street banks offer some kind of e-banking solution. Online banking is the “process
Premium Bank Credit union Online banking
more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors‚ customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other
Premium Bank Customer satisfaction Customer service
PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
Premium Customer satisfaction
acceptability. E-banking is the waves of the future. It provides enormous benefits to consumers in terms of case and cost of transactions‚ either through internet‚ telephone or other electronic delivery channels. For many consumers‚ electronic banking means 24-hours access to cash through an Automated Teller Machine (ATM) or Direct Deposit of paychecks into checking or savings accounts. But electronic banking now involves many different types of transactions. E-banking is a form of banking where funds
Premium Bank
BRIEF HISTORY OF NIGERIAN BANKING A formal legal structure to banking in Nigeria is a relatively recent invention. Prior to 1952 there was no legislation governing the banking system in Nigeria. The British Bank of West Africa (BBWA) started operating in Nigeria by the year 1892. After the BBWA‚ Barclays Bank became the second expatriate bank to operate in Nigeria by the year 1917. The first indigenous bank‚ The Bank of Nigeria was founded in the year 1933 and also operated successfully. After the
Premium Bank
genesis of automation in the banking industry in Nigeria can be linked to the on-going struggle by individual banks for survival and growth. Automation means the use of automatic equipment in place of manual labor‚ also can be the use of machine for four D’s task where the four D’s stands for Dangerous‚ Difficulty‚ Dirty and Dull. In Nigeria‚ Automatic Teller Machine technology is becoming more common than it ever was. ATMs appear to be mainly provided by banks in Nigeria. Yet‚ their widespread adoption
Premium Automated teller machine Debit card
__________________________________________ISSN 2319–1171 Vol. 1(3)‚ 20-24‚ October (2012) Res. J. Management Sci. Internet Banking in India Consumer Concerns and Bank Marketing Strategies Sufyan Habib AAII College‚ Barabanki‚ INDIA Available online at: www.isca.in Received 18th September 2012‚ revised 15th October 2012‚ accepted 17th October 2012 Abstract Internet banking has attracted the attention of banks‚ securities trading firms‚ brokerage houses‚ insurance companies‚ regulators and lawmakers
Premium Bank Online banking
Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
Premium Service Customer service Perception
being taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply‚ all I had learned to practical situations‚ enhancing my
Premium Customer Customer service Bank
Samantha Isabel F. Bergonio BSHRM3-A HRM125 Elaborate fully on these two (2) TQM Principles. 1. Do right things and do it right first time. This Total Quality Management Principle means that in work ‚ one must be effective enough to do what is right. A person must produce quality work‚ not just an ordinary work that would affect an ordinary experience‚ but something that will cause you to be productive enough. Do the right things and do it the first time reflects that a person
Premium Total quality management Management Leadership