the assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore‚ every organization should plan the right strategies for dealing with customers‚ communicating with them‚ providing pleasant services and retaining them forever with specially chosen customer contact employees‚ all leading to their delight. Since most of the quality problems arise due to misunderstood
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distinguished itself as a leading institution and a major contributor to the economic advancement in Nigeria. Guaranty Trust Bank Plc with its headquarter at Victoria Island‚ Lagos as at December 2011 had an operating income of N141.729 billion‚ net income of N52.654 billion‚ total asset of N1‚525.010 billion and a total equity of N235.911 billion and it had more than two thousand‚five hundred employees in Nigeria. Its subsidiaries include Guaranty Trust Assurance Plc‚ GTB Registrars Ltd‚ GT Homes Ltd‚ GTB
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Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to sustainable
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Major Research Project [For the partial fulfillment of requirement towards degree in Master of Business Administration (MBA)‚ 2009-11 of Devi Ahilya Vishva Vidhalay (DAVV)‚ Indore] On “An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore” Guided By: Submitted By: Mr. Giriraj Godani Hareram chouhan MBA IV Semester
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A Paper on Customer Satisfaction By Joe Oliver Mae Ryan Lyngdoh PGDM C (2014-2016) P14253 Abstract: The paper talks about customer satisfaction of customers on brands and services. It gives a study of what customer satisfaction is‚ why it is important for a market to grow‚ and how to achieve it. It also gives a relationship between price and satisfaction and talks about consistency in customer satisfaction lifecycle. Keywords: Customer‚ Customer Satisfaction‚ Product‚ Services
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ONE INTRODUCTION 1.1 BACKGROUND OF STUDY The Nigeria banking industry has witnessed a lot of changes since the mid 1980’s and this is reflected in the increased volume and complexity of bank operations‚ increased innovations and varieties in product and service delivery. These development have not only been technology driven but have influenced move technological advances. Information technology which is the foundation of modern electronic banking through desktop computers and terminals provide
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measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely about retention of customers‚ which again depends
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COLLAPSE OF UNIVERSAL BANKING SYSTEM IN NIGERIA: AN ASSESSMENT OF THE INTRODUCTION OF SPECIALZED BANKING AND HOLDING COMPANY SYSTEM. BY AIMINHIEFE OSAGIE BENEDICT Osazemogie@yahoo.co.uk‚ 08055819143 BEING AN M.Sc. (ACCOUNTING AND FINANCE) SEMINAR PAPER‚ DEPARTMENT OF ACCOUNTING‚ FACULTY OF MANAGEMENT SCIENCES‚ BENUE STATE UNIVERSITY‚ MAKURDI. Abstract The Central Bank of Nigeria (CBN) recently reviewed the universal banking system in favour of separate banking licenses under
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LEVELS OF CUSTOMER’S SATISFACTION AT TOOTSIE’S RESTAURANT‚ TAGAYTAY CITY A Thesis Presented to the Faculty of the College of International Tourism and Hospitality Management Lyceum of the Philippines University – Cavite In Partial Fulfillment Of the Requirements for the Degree of Bachelor of Science in International Hospitality Management with specialization in Hotel and Restaurant Administration By: Gerard T. Cadiz Ma. Angelica C. de Guzman Ma. Jenine Alexis T. Ebue Patrick L. Leyson Mark Anthony
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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