Mrp of Customer Satisfaction

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Major Research Project
[For the partial fulfillment of requirement towards degree in Master of Business Administration (MBA), 2009-11 of Devi Ahilya Vishva Vidhalay (DAVV), Indore]

On
“An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore”

Guided By: Submitted By:
Mr. Giriraj Godani Hareram chouhan
MBA IV Semester
Project Summary
The report of the present study has been divided into 7 chapters. Chapter 1: contains Introduction which includes Conceptual Framework, Introduction of topic, Review of Literature, & Rationale of study. Chapter 2: contains Research Methodology which includes Objectives of study, Hypotheses (optional), Method of Research, Nature of the study, Types of sample, Size of Sample, Sample Area & tools to analyze, both for Data collection and Data Analysis. Chapter 3: contains Data Analysis which contains Method of data analysis (type of statistical tool).It includes various graphs, charts and tables. Chapter 4- contains Findings and Conclusions which includes Conclusion, Policy implications (advices), Limitations of the study. Chapter 5: contains References

1- Bibliography-preferred books, journals, other papers (in alphabetical order) 2- -Webliography (website references (in alphabetical order) Chapter 6: will present the Appendices which give the sample copy of the tools used for data collection (questionnaire). Certificate from Faculty Guide

This is to certify that Hareram Chouhan, student of Master of Business Administration MBA (Full Time) program, has completed Major Research Project on “An evaluative Study on the factors influencing customer satisfaction BIG BAZAAR in Indore" under my guidance and supervision.

The research done by him is original and genuine and all the data collected is found to be authentic and submitted to me.

Date: _______ Giriraj Godani Place: LKCT, Indore Faculty Guide
Declaration

For the partial fulfillment of requirement towards degree in Master of Business Administration, 2009-11 of Devi Ahilya Vishva Vidhalaya(DAVV), Indore, I present this project entitled “An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore” this project completed under the supervision of Mr. Giriraj Godani, faculty guide in LKCT, Indore. I declare that the work presented in the major research project is my genuine work, except as acknowledge in the text and foot notes. According to my knowledge this material has not submitted either in whole or in part for a degree at this institute or at any such institute earlier.

Hareram chouhan MBA (FT) IV Roll.09170301...
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