BHM COURSE GUIDE COURSE GUIDE BHM 750 LABOUR RELATIONS Course Developer/Writer Abdullahi S Araga National Open University of Nigeria Course Co-ordinator Abdullahi S Araga National Open University of Nigeria Programme Leader Dr O. J. Onwe National Open University of Nigeria NATIONAL OPEN UNIVERSITY OF NIGERIA 750 BHM COURSE GUIDE National Open University of Nigeria Headquarters 14/16 Ahmadu Bello Way Victoria Island Lagos Abuja Office 5‚ Dar Es Salaam Street Off Aminu
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customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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My first SMART goal was‚ “By the end of the course‚ I will have worked efficiently with my team and with my own individual work in order to receive an A in the course”. Although I will not receive an A in the class‚ I am proud of the progress I have made in the class. I was able to receive a 91% on the midterm which has allowed me to skip taking the final. I am very proud of the grade I received because it reflects the amount of effort I have placed into the class thus far. I have made mistakes
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Critically evaluate the classical and human relations approaches of management theory. Your essay must clearly define the term “management theory” and include industry examples to illustrate your answers. In order to define the term management theory and to critically evaluate classical and human approaches it is also important to discuss what shaped the thinking of management theory development. In seeking to define management one must also define the word theory. Theory is defined in
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Objectives and Achievements TargeT achieved WOrK iN PrOgreSS NOT cOMPLeTed Objectives 2008 achievements 2008 Objectives 2009 Responsible business practices Long term objective: Ericsson is working towards increased transparency and accountability of its operations. We have a universal governance framework that applies wherever we operate‚ and whatever company we may acquire. Our CR-related policies and activities play a growing role in achieving this. Governance 100 percent completion
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International relations (IR) is the study of relationships among countries‚ the roles of sovereign states‚ inter-governmental organizations (IGO)‚international non-governmental organizations (INGO)‚ non-governmental organizations (NGO)‚ and multinational corporations (MNC). International relations is an academic and a public policy field‚ and so can be positive and normative‚ because it analyzes and formulates the foreign policy of a given State. As political activity‚ international relations dates from
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Fleet Management System Page 1 of 1 View ATO (219513) Main ATO details Fleet LRCVA (Land Rover Competitor Vehicle Analysis) 75.19% Fleet Use % (1mth) Batch CI code Cost centre ATO No. K2589 - Whitley - Tax exempt 2159DEG02 219513 Created by Fleet Use % (12mth) Status Submitted date Replacing existing vehicle? New vehicle or transfer? TMATTHE3 95.08% APPROVED Wed 22 Aug 2012 No Body style Body style description Engine 5 Door(CAWL) SUV 2.2L 16V TC
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D. Cite at least one example of when your leadership had an impact on or changed a certain situation‚ and justify how an IE Master’s Degree program would help you to strengthen or improve this competence (400-600 words) The first project I was put in charge of was a small part of a larger project that dealt with analyzing the IT applications portfolio of a utility company. Our small team included myself and a newly hired analyst with little professional experience. As this was my first opportunity
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A baker is one who specializes in the manufacturing of baked goods. Baked goods include breads as well as desserts such as cakes‚ pies and all other kinds of food. The reason I have chosen this is because I like cooking every much. Some point I want to be baker and after having some good experience in it. I want to open my own restaurant in Goa. Salary:- Bakers can earn between £13‚000 and £19‚000 a year. With experience‚ specialist skills or supervisory responsibilities; this could rise to
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Chapter 2 Research Problems (1) What are the key facts in each of the 3 problems? (2) What is the general issue to be addressed? (3) What key words would you use to research this question? (4) Use online tax research tools to answer the question. (Several are listed in Chapter 2.) (5) What important information would you include in a memo/letter to the “client” to communicate the results of your research? Please type your answers below. Be concise but thorough enough. Use proper
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