COMPLAINTS Units Covered: SCH34 – 2.3 3.1‚ 3.2 Where is the information stored in the workplace? Has the policy/information been reviewed? Yes Has there been any identified changes? NoWhat? Summarise your current Legislation/Guidelines/Procedures: Include: What issues could cause conflict? How would you respond and what action would you take? Who would you contact for support and advice? Example of potential conflict or dilemma: A child wants to go outside and play‚ but it is raining and
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Assessment task- SHC 34 Principles for implementing duty of care in health‚ social care or children and young peoples settings. Working with children has a significant duty of care. Children who are younger and more vulnerable need greater care. The attention and vigilance of the practioner helps keep them safe as they develop‚ gives the children understanding to be able to for see ad cope with potential dangers and have an understanding that their actions may hurt and upset others may be doing
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Unit 519 Develop Procedures and Practice to respond to Concerns and Complaints 1.1 Identify the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints in own home The complaints policy for E-Spire Healthcare outlines the following aims: To resolve concerns / complaints as quickly and effectively as possible‚ through an informal response by a frontline member of staff. If this is not possible then through a more formal investigation and conciliation
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Complaints Letters Outline of Notes 1. Writing Complaints Letters - Examples Of How To Write Good Complaints Letters 2. What Are The Tips And Secrets Of Effective Complaints Letter Writing? 3. Write Concise Letters 4. Authoritative Complaints Letters Have Credibility And Carry More Weight 5. Complaints Letters Must Include All The Facts 6. Constructive Letters And Suggestions Make Complaints Easier To Resolve 7. Write Letters With A Friendly And Complimentary Tone 8. Returning Faulty
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SHC 21: 1.1 To express yourself precisely it is important to be able to communicate well with others. I can build really good relationships depending on who I’m communicating with. You need to build a good relationship with the children because every individual child is different‚ some may be really shy‚ whereas some may be very interactive‚ and it could be a child with special needs. 1.2 Greeting with a positive smile and making eye contacts with my colleagues‚ line manager and the children
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Complaint‚ History and Findings | | |Complaint‚ History & Findings | |Management and Progress | |Management and Progress | |26/02/2013 10:20
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Learner name: Magdalena Sliwka Awarding body number: ULN Assessor name: SHC 32 1.1 We should have a very clear idea about the school structure and our role within it. We should have an up to date job description which is a reflection of our duties. There may also be a person specification‚ which should set out personal qualities which are relevant to the particular post. Be a good communicator and enjoy working with others. It is vital that an assistant is able to share thoughts and ideas with
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Abby Diederich 25 October 2012 Political Science Proposition 34 Proposition 34 Proposition 34‚ titled by election officials as ’ ’Death Penalty. Initiative Statute ’ ’ is on the November 6‚ 2012 ballot in California as an initiated state statute. If the state ’s voters approve it‚ proposition 34 will eliminate the death penalty in California and replace it with life in prison without the possibility of parole. To be more exact the proposition will repeal the death penalty as maximum punishment
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SHC 33: Promote Equality and Inclusion 1.1 Diversity is the differences between individuals and groups when looking at gender‚ cultural and religious beliefs‚ disabilities‚ sexual preferences and appearance. Diversity brings strength to society‚ but unfortunately it is often seen as a problem. Equality is ensuring individuals or groups of individuals are treated fairly and no less favourably‚ specific to their needs‚ which include things such as race‚ gender‚ age‚ disabilities etc. Promoting
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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