Ralphs received complaints about Misiolek’s behavior starting in 1985‚ but that these complaints did not reach Ralph’s headquarters in Compton‚ do you believe that the judge is right in holding that the company as a whole should not be held responsible for his actions? Should the company be held responsible for policies that prevent complaints from reaching headquarters? Ralphs Grocery Co. should be held responsible because Ralphs’ management did not facilitate feedback‚ complaints from employee
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SHC 32 2.1 - Explain the importance of reflective practice in continuously improving the quality of the service provided. Reflective practice is the process that enables individuals to achieve better understanding of themselves‚ their understanding‚ their skills‚ competencies and their workplace practices in general. Reflective practice allows us to reflect on our actions and experiences so that we can learn from them and adapt our behaviour accordingly. Reflective practice can be uncomfortable
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COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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Assessment task – SHC 32 Engage in Personal Development in Health‚ Social Care or Children’s and Young People’s Settings 1.1 My main duties and responsibilities at Lowton West Time Out Club are: * To create a positive‚ happy and stimulating environment for children aged 4-11years of age. * To motivate and encourage children. * To work as a team member (as I like to say there is “no I in Team) * To create a safe and stimulating environment. * To meet the children’s individual
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Application Police Complaints November 21‚ 2011 Abstract Conducting ourselves as mature individuals could determine whether or not we’re taken seriously within society. Since the beginning of time‚ black‚ white‚ Hispanic‚ etc.‚ have filed complaints against police officers‚ regardless of their maturity level or regardless of their own fault level. Is society too disrespectful to law enforcement? If civilians could walk in police officer shoes for one day would the complaint level decrease?
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SHC 31 1.1 People communicate in order to give and receive information and instructions. Communication helps to establish and maintain relationships with others. People communicate to socialise with others‚ to share opinions‚ knowledge‚ feelings‚ emotions‚ to give encouragement and to show others that they are valued. People communicate to express their needs and to help others. 1.2 In order to work effectively with children‚ young people and their families‚ and so that we can plan for and
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SHC 34: Principles for implementing duty of care in health‚ social care or children’s and young people’s settings 3.1 Describe how to respond to complaints Responding to complaints‚ whether made by a parent or a staff colleague‚ you should always keep professional and listen to what the person has to say. You should keep calm and by being respectful and apologising when necessary which helps to diffuse potential conflict. Complaints need to be resolved as quickly as possible and constructively
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Assessment task SHC 31 promote communication in health and social care or children’s and young peoples settings -An identification of the different reasons why people communicate Making relationships People communicate to make new relationships. In children and young people’s care settings‚ these relationships may be with parents‚ carers‚ children or colleagues. Positive verbal and non- verbal communication skills‚ such as being friendly‚ smiling and shaking hands when greeting the person‚ are
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I‚ Sergeant D. M. Nguyen‚ employee number 129985‚ am currently assigned to the East Patrol Command‚ Northeast Division‚ Shift I. This correspondence is to address a complaint that will be filed on Officer T. Fletcher‚ employee number 130808‚ by the complainant‚ Mr. Joshua A. Berkery. The details are as follows: On June 21‚ 2015 at approximately 0550 hours‚ I was notified by Sgt. C. L. Watson who is assigned as the roll call sergeant‚ that an off duty Houston Police Officer (HPD) working and extra
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SHC: 31 1:1 Identify the different reasons people communicate. 1:2 Explain how communication affects relationship in the work setting. Communication can be delivered in many different forms. The main way to communicate is verbally. We do this continuously throughout the day‚ sometime without even thinking about it. The ability to communicate with people is a vital factor in working towards building relationships. When meeting a new client‚ I show them positive body language by smiling and saying
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