Unit 34: Operations Management in Business Introduction: In this assignment I will be providing apprentices and readers with an understanding of the role and importance of operations management in the efficient and effective production of goods and services. The business I will be relating to in this task is WH Smith. WHSmith plc (known colloquially as Smith’s) is a British retailer‚ best known for its chain of high street‚ railway station‚ airport‚ hospital and motorway service station shops selling books
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SHC: 22: introduction to personal development in health‚ social care or children’s and young people’s setting. 1.1: describe the duties and responsibilities of your own role. In the morning one of my first duty is to greet the children and parents and ask them how they are‚ this is because‚ they will feel welcome in the setting and happy to be seen again. Then I sit down on one of the activity tables where the children are playing‚ and communicate with them about what they are doing‚ this
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provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business‚ the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future. There are many issues that Mr. Metz should be concerned with when it comes to running the ATMI hotel. It is the general manager’s job to make sure the guests are being pampered
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Commonwealth of Massachusetts Complaint for Divorce Bean v. Bean 5/24/2011 Family Law: PA250-02 Common Wealth of Massachusetts Division: Middlesex The Trial Court Docket No.23-400 Probate and Family Court Department Complaint for Divorce Patty Bean‚ Plaintiff v. David Bean‚ Defendant 1. Plaintiff‚ who resides at 123 West Golf Road‚ Middlesex County‚ Boston‚ MA‚ 12345 was lawfully married to the defendant who now resides
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Promote Communication in Health‚ Social care UNIT SHC 31 1. Identify the different reasons people communicate Communication can be in the way of telephone‚ written notes‚ email alerts‚ text messages and vocal People communicate for many reasons‚ but I guess the main reasons are to get what we want‚ to refuse things we don’t‚ to give information or to find information and importantly to interact socially. We communicate to show pain‚ to show our emotions and express our feelings. We can
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staff happier which can only make for positive outcomes for the care home and the service users. I am responsible for completing all CQC applications and notifications‚ policies and procedures‚ general risk assessments‚ DBS checks‚ dealing with complaints etc. I am responsible for others such as staff‚ my service users‚ families and visitors etc. so it is imperative that I am knowledgeable in all areas of management to enable me to manage effectively and within the legislations set out by CQC. Continuing
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and were discriminating against another family or child I would remind them of the rules and regulations within the nursery if they persisted being disrespectful or rude I would get the manager of the nursery and let her deal with the situation. Shc 23 understand the importance of equality and inclusion.. 1.2 When you are working with children you need to be very careful about discrimination and make sure it doesn’t happen. Discrimination can happen in a lot of ways I will list some examples
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Explain how organisations respond to IT development Adopting business processes In today’s society IT is becoming more essential in everyday life. We use IT to contact people‚ to shop and to find information. Businesses are now trying to adapt to the ways of IT so they can build a stronger connection between their business and their consumers. One of the ways businesses are doing this is by introducing loyalty cards. Loyalty cards are basically cards that companies give you rewards and therefore
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Assessment task – SHC 32 Engage in personal development in health‚ social care or children’s and young people’s settings Task links to learning outcome 1‚ assessment criteria 1.1 and 1.2 Personal development and reflective practice is an integral part of working with children and or young people. To support you in reviewing the need for personal development in relation to your work role produce the following: * Write a description of the duties and responsibilities of your own work role
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SHC 34 Principles of implementing duty of care in health‚ social care or in young peoples settings Task 2 (i) Potential conflicts or dilemmas that may arise between the duty of care and an individuals rights In situations where there is a conflict of interest or a dilemma between an individual’s rights and your duty of care‚ it is best practice to make sure the individual is aware of the consequences of their choice that they have the mental capacity to understand the risks involved
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