Shc 31

Topics: Communication, Nonverbal communication, Graphic communication Pages: 9 (2949 words) Published: March 28, 2012
Promote Communication in Health, Social care

1. Identify the different reasons people communicate

Communication can be in the way of telephone, written notes, email alerts, text messages and vocal People communicate for many reasons, but I guess the main reasons are to get what we want, to refuse things we don’t, to give information or to find information and importantly to interact socially. We communicate to show pain, to show our emotions and express our feelings. We can communicate through speaking, touching, facial expressions and body movements. Through communication we build relationships.

2. Explain how communication affects relationships in the work setting

Through communications, relationships are formed whether it is personal or work related, communication builds trust and through trust in each other, the work is easier to do. It is important to have good communication skills in a work setting so that important information can be passed between you.

If people don't communicate well they limit their ability to get on and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and "I" statements help bring people together because they are behaviours, that lead to creating relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.

The Tuckman’s Stages of group Interaction is, forming -storming – norming – performing The first stage, forming, is the stage were teams are forming, just meeting and getting to know each other, serious issues are avoided and focus is on the who does this and that, how often they should meet, who’s going to do what etc. Everyone at this stage is working as individuals and not as a team. Storming is where team members bring their own ideas into discussion so that now team members can discuss or even criticise and as a team try to solve the problems, team members are now more relaxed with each other and are sharing more information Norming, this stage is where you are really working as a team and excepting that maybe your own ideas are not the right ones and except that everyone has the same aim, to come up with a mutual plan for the team. Performing, this is the stage where it is possible for some teams to reach the get the job performing stage. High performing teams are able to work as one, so they can find ways to done smoothly and effectively without conflict or the need for external supervision. By this time, they are motivated and know what they are doing. The team members are now competent and able to handle the decision-making process without supervision. 3. Describe the factors to consider when promoting effective communication

Although words are important, through research it has been proven that facial expressions and the tone of voice used are more effective in communications. The study actually showed that if there was a conflict between the facial expressions and words people believed the facial expressions.


Eyes can tell a lot about how people are feeling; looking away can be a sign of someone not being truthful or even bored. Direct eye contact shows confidence. Our pupils become enlarged when we are happy and excited, shy people may not even make eye contact.

The face

facial expressions can tell us a lot about how people are feeling and show our emotional state, a happy person will have a big smile with eyes wide open, a sad person will have a closed mouth with maybe a slightly drooping look around their mouth, the muscles in their face will be tense looking and they will probably looking downwards.

Voice tone

The tone of voice and facial expressions can show a lot of different emotions e.g. interest , concern , disbelief, happy, sad, anger annoyance, boredom etc If we were to talk in a loud voice, people may think we are angry...
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