Complaints
COMPLAINTS
Units Covered: SCH34 – 2.3 3.1, 3.2
Where is the information stored in the workplace?
Has the policy/information been reviewed? Yes
Has there been any identified changes? NoWhat?
Summarise your current Legislation/Guidelines/Procedures:
Include:
What issues could cause conflict?
How would you respond and what action would you take?
Who would you contact for support and advice?
Example of potential conflict or dilemma: A child wants to go outside and play, but it is raining and cold outside.. How to manage the risk.. I would insist they wear a coat, and shorten the length of time they are outside for.
Example of potential conflict or dilemma:A child refuses to eat their lunch at the nursery.How to manage the risk.. Fruit is available all day and the fact that they haven’t eaten is recorded to ensure parents are made aware.
Where to get additional support and advice..
I would consult with the child’s parents for advice on likes and dislikes, and strategies which would help at mealtimes.
Example of potential conflict or dilemma: A child is identified as having a potential learning difficulty, parent refuses to acknowledge this.How to manage the risk.. A C.A.F. is held, and the child is given one to one attention in the nursery.
Where to get additional support and advice.. The health visitor is involved to discuss the assessment with the parent
I would follow the step by step list to respond to a complaint effectively and be professional, if a parent arrived at my setting with a complaint as a practitioner I would establish if this is something I could deal with personally, if it is we could deal with it there and then, if not then I would inform the senior member of staff within the room about the situation (depending on how serious the complaint is) (if a serious complaint) I guide them directly to the head teacher I would then explain the main points of agreed procedures for handling complaints.It is important that our school runs
Units Covered: SCH34 – 2.3 3.1, 3.2
Where is the information stored in the workplace?
Has the policy/information been reviewed? Yes
Has there been any identified changes? NoWhat?
Summarise your current Legislation/Guidelines/Procedures:
Include:
What issues could cause conflict?
How would you respond and what action would you take?
Who would you contact for support and advice?
Example of potential conflict or dilemma: A child wants to go outside and play, but it is raining and cold outside.. How to manage the risk.. I would insist they wear a coat, and shorten the length of time they are outside for.
Example of potential conflict or dilemma:A child refuses to eat their lunch at the nursery.How to manage the risk.. Fruit is available all day and the fact that they haven’t eaten is recorded to ensure parents are made aware.
Where to get additional support and advice..
I would consult with the child’s parents for advice on likes and dislikes, and strategies which would help at mealtimes.
Example of potential conflict or dilemma: A child is identified as having a potential learning difficulty, parent refuses to acknowledge this.How to manage the risk.. A C.A.F. is held, and the child is given one to one attention in the nursery.
Where to get additional support and advice.. The health visitor is involved to discuss the assessment with the parent
I would follow the step by step list to respond to a complaint effectively and be professional, if a parent arrived at my setting with a complaint as a practitioner I would establish if this is something I could deal with personally, if it is we could deal with it there and then, if not then I would inform the senior member of staff within the room about the situation (depending on how serious the complaint is) (if a serious complaint) I guide them directly to the head teacher I would then explain the main points of agreed procedures for handling complaints.It is important that our school runs