1. Demonstrate the diversity of the hospitality industry explaining how it has achieved its current complexity, scale and scope.
The hospitality industry has a lot of different sectors. It is commonly split into the 14 different sectors.
Hospitality Services Tourist, Tourism Hotels Self Catering Restaurants Contract Catering Bars, Nightclubs, Pubs Hostels Events Membership Clubs Travel Services Holiday Visitor Attractions Gambling
The Hospitality Industry is a huge industry of thousands of hotels, restaurants and the above which are located all over the world. The hospitality industry has always been important since the people has start to travelling. Where I’m working is the Hilton Hotel is one of the most famous hotels. All around the world the people know Hilton Hotels, so when people are looking for accommodation for their leisure, they often are choose a well known brand such as the Hilton or Marriott. There are various reasons why:
• More advertised
• Expenses, Costs
• People’s expectation
• Money to afford, most of the people can not afford too much money to their travelling, holiday, accommodation or eating.
Scale and diversity is an important factor in the industry, has huge implications for organizations specializing in products and services.
Customers are different. Everyone have a different expectation and chose different services or accommodation. Example Hilton can offer a 5 star rated hotel rooms, which is not affordable for everyone because it’s expensive. Others example Ibis Hotel can offer accommodation just 3 or 4 star ratings which is affordable for less money for the people. Someone would like to order a 3-4 course meal in a Restaurant. These customers can pay much more for the service and they have much more time for free, other people want or can afford just a fast food in McDonalds or chicken shops because its cheap or less serving time. The Hospitality Industry grown up because it is needed, providing consistent quality service to customers, information to the guests relating to specific products and services. The restaurants had much more less about 10-15 years ago, definitely because the population increased in UK. We have to calculate with different background type, such as cost effectiveness (cheap, moderated, expensive), religion (kosher, halal) or vegetarians.
2. Discuss the organisational structure of different hospitality organisations
The core hospitality economy today has an estimated turnover of £90 billion to the UK economy, and directly contributes 2.44 million jobs (1 in 13 of total jobs), and over 1.2 million jobs through multiplier effects.
675,000 of the multiplier jobs are via supply-chain purchases, with two-thirds of these in three sectors – manufacture of food, beverages & tobacco, agriculture and business services.
With 2.44 million direct jobs representing just below 8% of total employment, this makes the hospitality economy the UK’s 5th biggest industry in employment terms, ahead of other broad sectors such as financial service, transport & communications and construction, and similar in scale to education. The 2.44 million jobs include an estimate of employment in in-house catering across...