Business Communications for Managers
Everything we do is communication. Without communication we will not be able to interact in a civilized manner. Without communication we will not be able to create modern societies. Without communication we would not be able to create prosperity for ourselves. Without communication we would not be able to construct organizations necessary for the reproduction of material wealth. Communication is the most important building block of human civilization. The social reality consists of two parts: system and life world. The system consists of the political subsystem and the economic subsystem. The life world consists of the private domain and the public domain. Communication in the system occurs strategically or is based on finding ways to find and refine various methods and techniques to make our lives wealthier and more efficient. Communication in the life world is the opposite; it is based on symmetric relationships between people and is aimed towards finding consensus on many issues facing our social reality. Communication in the life world is truly aimed at finding common grounds between all people involved.
If communication is so important then this implies a certain competency level in the strategies and tactics of communication possessed by all people irrespective of their education, social background, nationality, and common language. This is unfortunately not true because a large number of people do not have the proper communication skills necessary to become successful. Most of them are simply muddling through their daily lives using basic communication skills which are barely enough to keep their heads above the water. What are actually the characteristics of good communicators? Below are some typical characteristics which I have found that good communicators possess:
1. Good communicators pay attention to everything the other person...