Unit 4222-301 Promote communication
1. Understand why effective communication is important in the work setting 2.1 People communicate to let other people know their needs and wishes. They also need to tell others if they are in pain and how they are feeling, and to put their anxieties at ease. It is important in my role that I communicate constantly with my client to understand how she is feeling daily and to let her other carers know her needs and if her needs change at any time. I also need to ask questions and share information with them. 2.2 Communication affects the work setting in many ways, between the client, carers and medical professionals. This may be done in person, body language, telephone calls, text messaging, emails, written correspondence. Effective written and verbal communication promotes strong working relationships and will promote good quality care for the client. In my role, it is important that I communicate in the correct way to ensure that the needs of my client are understood and dealt with correctly. I exchange information in different ways depending on the person I am dealing with at the time. It may be telephone or text messaging with carers or letters to medical professionals.
2. Be able to meet the communication and language needs, wishes and preferences of individuals 3.3 To be able to meet my client’s needs, I have to ask lots of questions. I have to make sure that I understand exactly what she is asking for and make sure I understand how she is feeling at the time. 3.4 The factors to consider when promoting effective communication are the person you are trying to communicate with, the subject, and how are you are going to deal with it. So when communicating with my client I need to understand what is required so I have to make sure I listen and ask questions so that I know exactly what she has asked for, and I have to make sure she understands how I am going to deal with it. 3.5...
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